To connect the xbox wireless controller one in the usb input with batteries inside is wrong?

Hi, all the xbox on the market (also xbox one x - aka scorpio) support the compatible controller directly connected with an usb cable.

You can simply use a usb-micro usb cable to connect the joypad to the console, in this way you can use the controller without the batteries inside.

More info here: https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

...Please Note: If the batteries are inside the controller while it's connected with a USb cable , the problem still persists! ... I'm still unable to maintain a connection wirelessly when I boot the system using the controller. I have already tried 2 different
set of Duracell batteries both chargable and non-chargable.

What could be the real issue here?

That's weird, that the controller loses contact when you have the batteries inside, while the console is connected to the controller via USB.

Have you checked if there is a Firmware update available for the controller?

Actually the problem is not there when controller is connected via USB cable with or without batteries in the controller. Wireless seems to be the issue.

If you can use your controller while connected through USB, that means that the wireless connection between your controller and your Xbox is working. Even when connected through USB, the communication between both devices is done wirelessly, with the controller only using power from the USB cable, not data. The controller is paired to your console when connected through USB, so the issue lies on your controller.

Check if the batteries inside of your controller are installed with the correct polarity. If they are, try to replace them with Alkaline batteries and check again.

You should use the following troubleshooting steps to check if the radio in the controller is faulty, or if it's an issue with the batteries in the controller.

So you already say that the controller works, when you connect it directly to the console via USB. Check in the Xbox Accessories app on the console, that the controller has the most up to date firmware.

As Flymonkey102 already said, the controller will turn off it's radio and use the USB cable to send control input to the console instead of the wireless connection.

If the controller is up to date, connect your controller to an USB charger or power bank (take out the batteries first). This will force the controller to use it's wireless radio to send controller input, but lets you power the controller reliably via USB.

If the controller does NOT work when connected to the USB charger, then the controller's radio is defective and you need to send it in for repair via
https://devicesupport.microsoft.com (you need to register your console first if not already done so, then choose that you have an issue with an accessory with that console. Then you can choose the controller).

If the controller is working properly with the USB charger, make sure that your batteries are freshly charged or new. Also keep in mind, that older rechargeable batteries can't get to their full power anymore, even if they were just charged. And since rechargeable
batteries only provide 1.2V instead of 1.5V, it might be that the older rechargeable batteries aren't providing enough power.

You should use the following troubleshooting steps to check if the radio in the controller is faulty, or if it's an issue with the batteries in the controller.

So you already say that the controller works, when you connect it directly to the console via USB. Check in the Xbox Accessories app on the console, that the controller has the most up to date firmware.

As Flymonkey102 already said, the controller will turn off it's radio and use the USB cable to send control input to the console instead of the wireless connection.

If the controller is up to date, connect your controller to an USB charger or power bank (take out the batteries first). This will force the controller to use it's wireless radio to send controller input, but lets you power the controller reliably via USB.

If the controller does NOT work when connected to the USB charger, then the controller's radio is defective and you need to send it in for repair via
https://devicesupport.microsoft.com (you need to register your console first if not already done so, then choose that you have an issue with an accessory with that console. Then you can choose the controller).

If the controller is working properly with the USB charger, make sure that your batteries are freshly charged or new. Also keep in mind, that older rechargeable batteries can't get to their full power anymore, even if they were just charged. And since rechargeable
batteries only provide 1.2V instead of 1.5V, it might be that the older rechargeable batteries aren't providing enough power.

Thank you for telling me to use the Xbox accesories app, i managed to figure out what the real problem of the controller was. Basically when the controller was plugged in to a charger from the top and I checked the app, in the app it said that the controller
was on critical battery and that’s when there was no batteries in and when I put batteries in it still said critical battery so I think there’s a problem with the controller, maybe it got damaged somehow from the inside and now the batteries don’t work in
it anymore. What do you suggest I do now?