Time and money wasted

DyldoTMT · Jun 8, 2017

I recently phoned up to see why I was charged $104.95 by Microsoft on the 25th May 2017 (New Zealand). The lady on the phone (1386510326) told me that there was no charges from Microsoft of this description after we checked my debit card (...8033) and my
account (). I was told by the customer support that I may have been a victim of theft/fraud and that I should ask my bank. I then went into the back to ask for more information and they could not provide any more information apart from it was taken
from my debit card (...8033) and from "Microsoft". I then rang the customer support back and they then told me I should go back to the bank and dispute the charge. So I went back to the bank and disputed the charge, I then cancelled that debit card and purchased
a new one for $30.

Today when I went to play Tekken 7 on my console it said I no longer owned the game, after I have been playing it since the 2/6/17. I rang up Microsoft support and after a 1 hour phone call we realized that the $104.95 was actually the pre order charge for
Tekken 7. The first time I rang customer support about this issue they SHOULD HAVE been able to tell me it was from the pre order. 2-3 hours of my time has been wasted on the phone because of this. I have wasted money on a new bank card because of this. I
have wasted money driving to the bank and back twice because of this. I believe I am owed some compensation because of the time and money I have wasted on this issue which SHOULD HAVE been prevented.

:)

Smwutches · Jun 8, 2017

Money Wasted?

You would need to go to Sign in to your Microsoft account to see if you can start a refund there. If not, you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

HeyItzZuez21 · Jun 8, 2017

Money Wasted?

So I bought Minecraft Java Edition a while back, but what I didn't know is that I get a free Minecraft Windows 10 Edition redeem code with it!!!! by the time I figured out I had already wasted another $30 on Minecraft Win10 when I could've gotten it for
free!!! Is there anyway i can get a refund!!?? (P.S. You should've made it obvious that the redeem code came with it!! /:[)

Smwutches · Jun 9, 2017

For any compensation you would need to contact support to see if there is anything they can do. For future reference, you can also check
Sign in to your Microsoft account for any transactions on your account.

IMOLDGREGG702 · Nov 1, 2018

I am experiencing the same issue with Tekken 7. We pre-ordered the game on 02/01 and the charge came out at the end of May, which overdrew my bank account. We were not expecting those funds at that time. We assume funds come out at the time a purchase is
made, like most logical people. I disputed the charge thinking it was unauthorized and cancelled the debit card that was used. Xbox apparently didn't get the message that the charge was reversed and pulled the funds from my bank account again on 06/14. Thankfully
a chat agent was able to submit the request to just have the transaction cancelled and the funds returned to my bank. I'm okay with waiting a couple days.

Costa Apostolou

No service is immune to a DDOS attack, a big enough Botnet can take down any service. All microsoft can do is add more servers but if their Botnet is big enough that won't hrlp.

Dan_S_J

Shinc0, how can you call the people who are upset about this ungrateful? The people who Ddos'd or hacked or did whatever they did to shut down the xbox live and playstation networks said that they were going to do this exact thing on Christmas over a month
ago, after they had already shut down xbox live that day. So obviously this is not just a one and done issue and it's something that Microsoft should have been ready for or at least ready to respond and fix it quickly.

People just shelled out tons of money that they worked for to buy xbox's and xbox games as gifts and when you can't use those gifts that day, it is not the end of the world but it is terribly inconvenient and frustrating. And everyone affected should be
upset, not siding with a company that makes so much money off it's consumers. And you say people are being ungrateful as if Microsoft has not profited extensively off us, that's just ridiculous.

Sage 20

I know this can be frustrating at this time of year, but I'm sure Microsoft are trying their best to get everybody back online so that we can enjoy our shiny new toys. All we can do is try to be patient and wait until we hear something or the problem is
fixed, complaining isn't going to help the matter I'm afraid.

jakethesnake558

Boo Hoo! I cant play my games for a couple of days! I hate Xbox! I'm gonna go back to PS4!

Oh wait, PS4 is messed up too? Even worse than Xbox? I hate PS4! I'm going back to the Wii U!

Pathetic.........

IMOLDGREGG702

I am experiencing the same issue with Tekken 7. We pre-ordered the game on 02/01 and the charge came out at the end of May, which overdrew my bank account. We were not expecting those funds at that time. We assume funds come out at the time a purchase is
made, like most logical people. I disputed the charge thinking it was unauthorized and cancelled the debit card that was used. Xbox apparently didn't get the message that the charge was reversed and pulled the funds from my bank account again on 06/14. Thankfully
a chat agent was able to submit the request to just have the transaction cancelled and the funds returned to my bank. I'm okay with waiting a couple days.

Time and money wasted