Throwback Thursday : Not receive my reward for Tekken 6 (week 1)

Eglisorme · Jun 13, 2017

Hi !

I'd like to signal that I haven't received the points for Tekken 6, after buying it on my Xbox 360 the first day of june.

The paticular fact is that I just got the points for Oblivion, for the second week, so I think there is some problem for my week 1 purchase.

Thanks.

:)

chasem213 · Jun 13, 2017

Issues with History of Rewards: Level 3 offer and Throwback Thursday offers

Hello,

I believe I should have earned three rewards that are currently missing from my rewards statement.

I did not receive the History of Rewards mission's Level 3 reward for completing five achievements in a game purchased as part of Level 1. I was awarded for completion of Level 1 on 7/18/17. My purchases included a Battlefield 1 bundle, and I completed
10 achievements in Battlefield 1 between 7/26/17 and 7/28/17. Judging from other similar posts, I would guess the missing reward may be due to purchasing Battlefield 1 in a bundle and not as a standalone game.

I have not yet received the Throwback Thursday reward for purchasing Dead Space 3 on 8/31/17.

I have not yet received the Throwback Thursday bonus rewards for purchasing four Throwback Thursday games. I have received Throwback Thursday rewards for June weeks 3 & 5 as well as July week 1, so Dead Space 3 was my fourth Throwback Thursday purchase
and should have awarded the bonus.

Could someone please look into these?

Thank you.

Pakuricorn1 · Jun 13, 2017

About "Throwback Thursday Rewards"

Hello.

I ask you about "Throwback Thursday Rewards".

It have punched 1 of 4 "Bonus Reward punchcard" in the page "MyMissions", Should it punch 2 of 4?

It shows "Pending Credits" in the page "MyRewards";

07/12/17 - Throwback Thursday Rewards - July Week 2 (1,000 Rewards Credits) - 1,000 Credits

06/15/17 - Throwback Thursday Rewards - June Week 3 (1,500 Rewards Credits) - 1,500 Credits

XBLRewards8 · Jun 14, 2017

Hey Blackstaff,

After doing some research on your account, it looks like your purchase was entirely Rewarded by the First Time Purchase offer for 1250 Credits. Apologies for the inconvenience! We'll adjust your account to also take into account that this purchase was made
for Throwback Thursday. You should see this Credit event pop up by the end of next week!

XBLRewards8

Hey Blackstaff,

After doing some research on your account, it looks like your purchase was entirely Rewarded by the First Time Purchase offer for 1250 Credits. Apologies for the inconvenience! We'll adjust your account to also take into account that this purchase was made
for Throwback Thursday. You should see this Credit event pop up by the end of next week!

XBLRewards8

Hello Aeragon IX,

We have now received the purchase information, and can confirm seeing the offer being completed for your account. You should be able to see this shortly, when this new information is loaded onto the website for you to see. Again, apologies for the delay.

XBLRewards8

Hello Aeragon IX,

Apologies for the inconvenience. We are currently resolving an issue that resulted in a delay of purchase data around the end of June and the beginning of July. Once our platform team resolves this problem, and we can confirm your purchase information, we
will update this thread.

XBLRewards8

Hello NightFuryx94,

Apologies for the inconvenience. We are currently in the process of deploying a fix for this offer that was preventing purchases progressing the offer correctly. You should see the Credits pending soon.

XBLRewards8

Hello Pakuricorn1,

Thank you for bringing this to our attention. We are currently working with our web team to investigate why this has occurred. We can confirm that you should have 2 punches on that page. Apologies for the inconvenience. We hope to have this visual error
corrected shortly.

Throwback Thursday : Not receive my reward for Tekken 6 (week 1)