Three months of Gold Sea of Thieves DLC

Hey guys, I already have a support ticket open. But I don't understand why the delay. I purchased three months of Gold with this account during the Sea of Thieves Mercenary DLC promotion(purchase 3 months of gold, get the DLC), but I never received a code
for it. I opened the ticket to get it, but I'm being told to wait until May 31st. I don't understand. I see many other players have it, but I have to wait. The three months of Gold are already paid for. Just makes no sense, and I'm sad to see a company that
I respect so much, like Microsoft, fail to empower their support reps by allowing them generate these codes for customers.

:)

 

Sea of Thieves, DLCs and Xbox Live Gold

Hallo zusammen,

hier mal meine Probleme in Reihenfolge:

Ich habe mir den Sea of Thieves Controller gekauft. Hier lag ein Code bei für 14 Tage Xbox Live. Diesen habe ich eingelöst und dann Sea of Thieves gespielt.

Ich habe dann meinen Key für Sea of Thieves eingegeben und das Spiel gekauft.

Der Store sagt mir weiterhin: Für dauerhaften Kauf des Spiels soll ich bezahlen.

Dann habe ich meinen Key für das ingame DLC Black Dog Gear eingegeben, welches ich ingame nicht finden kann.

Danach habe ich einen Key für 3 Monate Xbox Live Gold eingegeben und ein Spiel namens Robocraft Infinity erhalten. Zusätzlich soll ich nun angeblich 3 Monate Xbox Live Gold besitzen und das DLC Mercenary Set für Sea of Thieves. Auch dies kann ich ingame
nicht finden und mein Konto sagt weiterhin meine Live Mitgliedschaft endet nach Ablauf der 14 Tage.

Irgendwelche Ideen was da falsch läuft?

[Translation: Hello everyone

Here's my problems in order:

I bought the sea of Thieves controller. Here was a code at for 14 days Xbox Live. I redeemed this and then played sea of thieves.

I then entered my key for sea of thieves and bought the game.

The store keeps telling me: for permanent purchase of the game I should pay.

Then I entered my key for the ingame DLC Black Dog gear, which I can't find in game.

After that I entered a key for 3 months Xbox Live Gold and got a game called Robocraft Infinity. In addition, I'm supposed to have 3 months of Xbox Live Gold and the DLC Mercenary set for sea of thieves. Again, I can't find in game
and my account continues to say my live membership ends after the 14 days expire.

Any ideas what's going wrong?]

 

Did not receive Sea of Thieves DLC

I purchased a 3 month XBL gold on March 24th mainly to get the Sea of Thieves Mercenary pack amd never received the SoT DLC. Did anyone else have this problem?

 

Hi there!

Unfortunately, we would not be able to provide a timeframe as we are not part of the support teams on the phone or chat team.

Since you have a ticket open with that team we suggest continuing to communicate with them directly as they will have the best info on the process.

We wish you the best with that!