Three-Month Subscription only lasts for Two-Months?

I decided to look at my subscription info for Xbox Live since it said my account was about to go Silver. However, it auto-renewed for Three months on 3/2/2017. I look on my subscription info and it says it expires on 5/2/2017.

How does this make sense? I get all of March, all of April, but only the first couple days of May? Does this actually count as the "third month" and my auto-renewal has been charging every two months instead of three?

:)

 

Need help

in january i made two subscription on xbox live gold with two diference prepaid cards, one for three months and another for a year, now in march the one of three months finished, and i can not play because that the one year does not appear, what should
i do now, please help me

 

payed 2 times

I accedentally payed for two 3 months subscriptions for xbox gold but i only ment to pay for one 3 month. is there anyway do deleate one of the 3 month subscriptions so i only pay for one subscription.

 

Hey Twilighttail! Can you post a screenshot of what you're seeing so I can take a look? Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Here you go, sir. Sorry for the delay.

 

Hey Twilighttail! Did you make any changes to your subscription in March like changing auto-renewal preferences? I would also suggest checking with your bank to confirm when your card was charged. Post back and let me know!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Yes, I actually turned off the auto-renewal service a few moments prior to checking the above info. I never wanted it on and I don't recall ever turning it on. It was on a credit card, and the charge was on my Card Statement.

 

Hey Twilighttail! That may be why the date is displayed differently. Double check with your financial institution to confirm when you were last billed. If there is an issue, please follow up with support

here. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.