"This token has expired and cannot be redeemed."

TheRSC · Jun 4, 2018

Hello,

I recently received an email saying the existing reward system was changing, so I wanted to make sure I redeemed my Gems. I chose to redeem said Gems for 3 months of Gamepass (1000 Gems) and received a code a day or so later.

Upon trying to redeem that code, I received the following message ""This token has expired and cannot be redeemed."

Can you please assist me in this matter?

Kind regards,

Andrew

:)

Jurgen1488 · Jun 4, 2018

This token has expired and cannot be redeemed.

Some codes have a lead time until when they have to be applied. It is usually up to the end of the same year.

Gamingboy177 (Sam) · Jun 4, 2018

This token has expired and cannot be redeemed.

Some trial/promo codes cannot be stacked, or the code has actually expired. You will have to contact the supplier of the code.

XBLRewards8 · Jun 5, 2018

Hello TheRSC,

Apologies for the inconvenience. We are currently investigating reports about this particular prize with our prize provider. Once we are able to identify why this issue is occurring and how to resolve this issue, we will update this thread.

XBLRewards8 · Nov 3, 2018

Hello TheRSC,

Our other team has informed us that the expiration issue should be resolved. This token should now not expire until the end of December 2018. Apologies for the inconvenience. If you continue to have any issues redeeming this token, let us know with a new
post, so we can investigate as soon as possible.

AleksandrRysnik

This token has expired and cannot be redeemed." help please

MCFCMark

Thanks, Amazon are saying I need to contact Microsoft

XBF Brad A

Hello MC,

Where did you purchase this code? If you got it from the Microsoft store, we recommend you request a call back and talk with a support agent.

When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select no thanks, then select category system update
Step 3-----gives some troubleshooting or help tips (don't select anything here)
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

MattMahoney2

Vouchers purchased in any given year must always be redeemed by the end of the year! If the owner fails to do so, the code will fail. In this case, there is only one option to solve this problem with the vendor who bought this coupon. But sellers will never
comply.

If you bought this code directly from Microsoft, there is a chance of success here.

While I can see the logic in that, this code says it expires on 06/30/2019. It doesn't say anything about expiring at the end of the purchase year.

Oraclea

Hi, I wanted to mention since I've seen a couple other posts with a similar issue- I know that some Xbox bundles in the past came with a code expiring on 06/30/2018. I would verify the year of expiration on your card- if it did expire in 2018, I'd recommend
contacting the retailer from whom you got the console to see if they're able to make a substitution for you. If it does expire in 2019 or if the retailer is unable to resolve the issue, I'd then recommend contacting support as others have mentioned to see
if there's anything they can do.

"This token has expired and cannot be redeemed."