This Support Forum is a Joke

Dear MS.

Please check out my thread "Media Player Crashing" - Uh oh... that shouldn't have happened..

As you will see, noone from Xbox / MS bothered to write back to me on this thread at all. Then 2 months later a random poster sent a response. MS Support user Miss Diggz then decided to respond to his question in MY thread, with the comment "The original
user hasn't come back to this thread for a while so please start your own new thread" and has then closed my thread down!!!!! I then have no recourse to respond for myself on my own
[Mod Removed] problem!



Do you honestly think this is reasonable support - a good way to treat your paying customers? I am so unbeleiveably
[Mod Removed] off and fed up trying to get support for the Xbox One I am next to selling the console and doing my best to ensure you don't sell anymore!

:)

 

Xbox Support is a joke!

I bought an Xbox One on launch day here in Italy, and after a few days I purchased an Xbox Live Gold Membership. So far so good... until I realized that I got charged 3 times for 3 years of membership. I called the Support service saying that I wanted a
refund for the 2 extra years and the nice lady on the phone told me to wait a few days so that they could check the problem. After 1 week she called me and told me that they cancelled my 3 years subscription to the service, refunded my credit card for 2 years
and issued a pre-paid code for the remaining 1 year. The moment I tried to redeem the code I got an error and couldn't purchase the membership. I called them back to make them aware of this and I had to wait another 10 days before they finally decided to
refund also the last year I paid for, so that I could purchase the membership using my credit card. Problem is that since that day (it was December the 16th) something happened to my account and I cannot buy the Xbox Live Membership no matter how I pay! Be
it one of my credit cards, or Paypal, or even pre-paid codes, I always get some error message and I cannot finalize my purchase. I haven't been able to play online with my friends during the Christmas Holiday, and to this day I contacted them 20 times to see
what the problem is and the best thing they could come up with is that my billing address must be wrong (!!!). Now they don't even reply to my emails anymore, and the chat service you get through the Xbox Website is really useless (as the problem is being
investigated by the geniuses of the Advocacy Team - yeah you guessed it, it's the same people who suggested my billing address was wrong)

I have never dealt with such incompetent people, 1 month to solve an issue they must have created is totally unacceptable. I'll keep you posted to see how and when my problem is solved. I wish you all to never encounter such problems (or "support" service).

 

Support here is a joke.

inadvertently my son has accessed my credit card details and spent over £500 in game buying FIFA coins... After being assured by customer services that this would be referred to s "Disputes Team" and I'd get a refund as my Son was a Minor I received this
reply.

Hi Anthony,

My name is Adrian with Xbox Global Escalation Support. I appreciate your patience while I researched your refund request. I would like to take some time to explain the outcome of my investigation.

"I have completed my investigation of your account and regret to inform you that I am unable to provide a refund for your disputed transactions. Per my review the account in question was created as an Adult account without any purchasing restrictions set
in place. If you would like to further pursue a refund please contact your payment provider to dispute the purchases."

They aren't being true to their word.

 

Hi there, sorry to hear you're having problems.

Have you tried to factory reset your Xbox, then reinstall media player to see if that fixes your problem?

Does music play properly on any other device, such as being streamed or played on a different USB device?

 

Hey there, ExploitedZebra! I'm very sorry to see any confusion around this. If there has been no post from the original poster in a thread for more than a month, we lock down threads that are revived or necro'd. Because you would still like the thread to
be active, I've gone ahead and unlocked it for you. This is a double post now, and if you would like further assistance, please be sure to post in your other thread your answers to the troubleshooting that bloke posted in here for you. Thanks for understanding!