This Sucks bad ! :(

Dear Microsoft, Xbox Support

Sad to say I’m very disappointed at the way your company handled my situation. I guess it is true what they say, you guys really don’t care about your customers, even when you guys were in the wrong 100%. Because of your mistake, I was robbed of my Limited-Edition
Gears of War Elite controller and my trust in you as a company. I’m a huge collector and gamer, but I know you guys don’t care. To you it was nothing more than a controller, to me it was pride in having a limited collection from a well loved franchise, one
of my favorites of all time. To me it was joy in owning a piece of history, to me it made me happy as a gamer and collector in having this amazing controller. Now according to you guys it’s recycled, junk. You have no way of replacing something that has been
out of stock for over a year and yet promised to replace it with another limited edition when I first spoke to a representative at your company. If I knew from the start that I wasn’t going to get another limited edition elite controller I would have kept
it as it was, with a broken thumbstick. Now all I’m left with is an incomplete collection (I have gears Xbox One S, Gears Headset) heartbreak and mistrust in your company. This is truly horrible, and a gamers worse nightmare. Your way of dealing with my situation
is to throw a regular Elite Controller and $60 MS credit and that’s it, take it or leave and “That’s all we can do for you” is what the Xbox Customer service Supervisor John kept on repeating! . No choice of getting my controller back, no reimbursement of
$218 for what I paid, no offer of another kind of limited edition controller of a different game…. Just what you offer and only that, even though your representative made the mistake, a HUGE one. 15 years of being a loyal customer thousands of dollars spent
on all your gaming product, and “That’s all we can do”. Thank you for making me feel like my money and support means nothing. Thank you for destroying my collection. Thank you for showing how much you care .. this is all i'm left with, frustration, trying
to get another elite controller that goes for about $700 now online, incomplete collection, and a horrible experience with your company

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:)

 

What the hell just happened? (Gamerscore/Acheivements got reset)

Same here, this sucks so bad!!!!

 

Should Get Amazing Reviews

So, how bad does this game suck?

 

that really does suck and im sorry to hear it, im hoping the person who promised wasnt a full employee because theres a really large portion of volunteers and employees who really care for the community, some even create their own. i agree they should have
said they were going to scrap it or even emailed you, asking what youd like to do with the controller. The good thing about the high after market prices is that eventually they dip heavily when people dont want to pay extortionate costs, you can pick one up
refurbished from what i saw for under $200. Im not 100% sure about the safety risks of giving back a broken controller and legal implications that can come with it.