This service is a joke!

I'm also experiencing issues of xbox suppoert service quality from some time. There is a problem with delivering shipping labels from UPS system after creating a service order on the support website.

After few calls to the call center finally got a shipping label and sent the elite controller.

But right now it almost 2 weeks after I received a confirmation that controller has left the service center and it I'm still waiting for it to be delivered. It takes too long this time.

MS, what is going on with your support and service orders?

Is there anyway to make contact with XBox live, just that I need to ask them a question but do not know how to, sorry I can not help you with your problem, only just joinned myself.

yes trying to access it on the same xbox. but purchased it on the free account. becuase thats where the wife put the ms points for rockband stuff.

Hey there, Bill! I am very sorry to see how this situation was handled. I can certainly understand your frustration. I went ahead and bubbled you up to the proper teams. Please make sure your contact information on your account is current so that they may
be able to reach you.

Golem: If you are having an issue, find the appropriate forum here and create a new thread there.

Slinky: Hey, I'm sorry, but I guess I overlooked your initial post. So I just want to clarify that you purchased the game on your UK Free account, and are now trying to play it on your Canadian LIVE account, correct? This is most likely the
problem; I'm sorry that you were provided bad information from phone support.

All of the CoD add-ons are very region strict, and should be purchased on the account that matches the physical region of the account and disc. Again, I'm very sorry for the confusion. Let me know if there is anything else I can help you with.