"This PSN account is already linked to an Microsoft account" but I haven't linked any...

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Annie, following your report, as the error is in the linked account, Sony will not be able to help you either.

Neither Sony nor Microsoft has access to the linking system, as the system is owned by the game's developer, in this case Mojang.

This in all games, such as fortnite, EA games, UBISOFT, no platform has access to this link system, all are the responsibility of the developer.

So only mojang can manage this link, try to explain it in a very detailed way, asking them to manage this account link.

I remain at your disposal if you have any further questions.

You cannot see on the Microsoft website if you linked your PSN account to it or not.

Have you ever played Minecraft on your or a friend's Playstation?

Or maybe have a friend ever played Minecraft on your Playstation?

I ask because maybe your Microsoft account is not linked to any PSN account, but the PSN account on your PS5 is already linked to other Microsoft account - which makes it impossible for you to sign in and link your current Microsoft account to it.

I have already contacted with Mojang and Sony and they both claim that they don't store the information about linking with Microsoft account. The other thing is that I'm sure that my Microsoft account was never linked with any other PSN account.

Hi Pedri G! I hope you are well, delighted to be able to offer you my help!

I'm sorry you're in this situation.

The solution is to link your PSN ID to another Microsoft account, because the
The Microsoft account you are trying to use is already linked to another PSN ID.
Each Microsoft account can only be linked to one PSN ID and vice versa.

Note: If a Microsoft account is linked to a PlayStation account, neither the
Microsoft account nor the PlayStation Network account can be linked to other
accounts.

Best regards,
Daniel.

If you linked this deleted gmail account (that was your Microsoft account) to your PSN account, it cannot be unlinked.

If you recover this gmail account you can actually unlink it from your PSN account, but once you link a Microsoft account to a PSN account, you cannot link any other Microsoft account to it. Only the original one can be linked again.

I'm sorry about that and I hope you understand.