"This PC can't record clips" because the PC doesn't meet hardware ...

Discus and support "This PC can't record clips" because the PC doesn't meet hardware ... in XBoX Games and Apps to solve the problem; Trying to setup the DVR game recording function in the Xbox app on Windows 10 64 pro. Some areas are grayed out with the message "this PC can't record... Discussion in 'XBoX Games and Apps' started by jaygiesin, Dec 28, 2015.

  1. jaygiesin
    jaygiesin Guest

    "This PC can't record clips" because the PC doesn't meet hardware ...


    Trying to setup the DVR game recording function in the Xbox app on Windows 10 64 pro. Some areas are grayed out with the message "this PC can't record clips(or audio, etc.) When I click on the "learn more" link it says that I do not meet the hardware requirements.
    It lists AMD HD Radeon and R series graphics cards. I currently have the R9 380X installed. I checked device manager to be sure, and it clearly shows up under 'display adapter.'

    Is there something else that I am missing?

    Sorry if this has been answered before. I am just now getting around to setting this app up, and I was really excited to use it!

    Thanks!

    :)
     
    jaygiesin, Dec 28, 2015
    #1
  2. ZenMasta
    ZenMasta Guest
    Where do I post for windows 10 pc insider

    Having problems with xbox app, game dvr on windows 10 insider. I'm not sure where to post, because the forum where I would assume to post is read only

    Uh oh... that shouldn't have happened.

    And also I would have posted on the regular insider forums but someone else did that and an engineer said to post on the forums that I linked above.

    Unable to record with GameDVR

    In short, I can't record because of this error Sorry, this PC doesn't meet the hardware requirements to record game clips

    However, I've recorded in the past, and I know I meet the minimum reqs

    I'm in fast ring insider build 14393.3
     
    ZenMasta, Dec 28, 2015
    #2
  3. GrumpyHobNob
    GrumpyHobNob Guest
    Graphic card apparently supported - can't use DVR to record

    Sorry, should have said. In the settings under Game DVR it says "This PC is unable to record clips" and when I open the game bar, the record button is grey and when I click it, it says "Sorry, this PC does not meet the hardware requirements for recording
    clips." I doubt it's my laptop seeing as I have an i7 3630QM, 6GB RAM and the graphic card in my OP.
     
    GrumpyHobNob, Dec 28, 2015
    #3
  4. DenisGuryev
    DenisGuryev Guest

    "This PC can't record clips" because the PC doesn't meet hardware ...

    Same issue here. R9 390X. Can't seem to find any info on how to fix the issue...
     
    DenisGuryev, Jan 28, 2016
    #4
  5. MB5656 Win User

    No way to allow Game DVR?

    Hardware requirements for Game DVR on Windows 10

    To use Game DVR on Windows 10, you'll need the following hardware:

    The Game bar is available on all Windows 10 PCs. However, to record game clips, you need one of these video cards:

    •AMD: AMD Radeon™ HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series, and R7 series.

    •NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later.

    •Intel: Intel HD graphics 4000 or later, Intel Iris Graphics 5100 or later.

    To check the video card on your PC, go to the search box on the taskbar and search for “Device Manager.” In Device Manager, expand Display adapters.

    If your PC can’t record game clips, you’ll see one of the following messages to let you know it won’t work:

    Sorry, this PC doesn't meet the hardware requirements for recording clips. For more info, go to Game bar settings.

    Sorry, this PC doesn't meet the hardware requirements for recording clips. Learn more.

    If you see one of these error messages, it means you'll need to upgrade your video card.

    hope that helps :)
  6. GrumpyHobNob Win User

    Graphic card apparently supported - can't use DVR to record

    Sorry, should have said. In the settings under Game DVR it says "This PC is unable to record clips" and when I open the game bar, the record button is grey and when I click it, it says "Sorry, this PC does not meet the hardware requirements for recording
    clips." I doubt it's my laptop seeing as I have an i7 3630QM, 6GB RAM and the graphic card in my OP.
  7. Obsessive Power Win User

    Pc does not meet the hardware requirements for recording clips

    that cpu is just a mobile dual core, the intel quick sync is not the newer revisions that support the latest features, basically that chip is way out dated and not powerful enough for encoding.
    how do i update the chip?

    I was thinking of the Desktop version, I stand corrected. As for updating it, it's not possible, it's a hardware limitation.
  8. john calvine Win User

    Pc does not meet the hardware requirements for recording clips

    that cpu is just a mobile dual core, the intel quick sync is not the newer revisions that support the latest features, basically that chip is way out dated and not powerful enough for encoding.
    how do i update the chip?
  9. Obsessive Power Win User

    Pc does not meet the hardware requirements for recording clips

    Hi,

    While the Intel Core i3 3360m does indeed support quick sync video, your laptop's AMD Radeon 7570m does not support video encoding. If a game is using the 7570m it can't record video as all video encoding is done on the graphics processor in use, not the CPU's integrated GPU.

    A possible work around would be to change what Windows uses as the default graphics processor for the game.

    • From the Windows Search Icon, type "Graphics Settings". Click the results from System Settings.
    • If your game is not from the Windows Store Click Desktop App. If it's from something like the Windows Store or the Xbox App, Choose 'Windows Store App'
    • Click your application.
    • Once identified, click Options.
    • Set the application to your preferred GPU.
    • Click save.

    The problem here though will be that your game will no longer run on the dedicated graphics processor, it will instead run on the iGPU of your Core i3 3360m (in the form of the Intel HD Graphics 4000) which will be a lot worse performance and recording will only worsen such performance.

    Depending on your game, it may not actually be possible to play certain games via the Intel HD Graphics 4000.
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