This months reward credits deposit date

Hello Andros635,

From our FAQ:

When will I get my Rewards Credits?

Rewards Credits will be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until a quantity
of 5,000 is reached.

However, I can see your confusion regarding completely explicit explanations of our deposit cycles. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month
deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. This is due to us needing to send a file for deposit processing by a certain date in order to deposit these Credits by these deposit dates.
Since your Credits were pending on the 18th, they should be included in this month's mid-month deposit date.

Credits are automatically deposited once you hit 5,000+ credits. If you got all 15,200 before February 1st, then they should deposit in the middle of this month (12th-15th). If you got over 5,000 points after February 1st then the rewards would not be deposited
until the end of the month (26th-28th). There is no way to get rewards deposited sooner than the next deposit date.

Hello kRON3,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

We cannot deposit outside of these deposit dates. The FAQ entry means you can request a scheduled deposit before the 5000 Credit amount (at 1000 pending Credits). It does not mean you can request a deposit before the deposit date.

Hey TheKingRagnar28,

Since you requested your deposit on May 21st, all your pending Credits before that date were deposited. Since your Vault Credits were placed as pending after that date, they would not be a part of that deposit. This is explained in our FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

So for example, if you view your MyStatement on the Myrewards page, you will see your Vault Credits were pending on May 26th. This means they were pending in the second half of the month, and will be deposited "on or around the 15th of the next month". Note
that the deposit can occur before that date, but generally will be deposited at the very latest by the 15th.

Hey GiggaTaz,

It sounds like you may be unfamiliar with our program's deposit process. Our deposit process is outlined in the FAQ for Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since you requested your deposit on the 19th, your pending Credits from before that date were deposited. Since your current Credits were placed as pending on the 24th, they would not have been a part of that deposit. They will be a part of the mid-month
deposit next month. Note that the FAQ says that this will occur "on or around" the 15th of next month, so while the deposit should happen by the 15th of June, it may occur before that date.