This Mojang account has been disabled

Discus and support This Mojang account has been disabled in XBoX Accessibility to solve the problem; I bought minecraft with my account 7 years ago and there was a moment in which i had to migrate to a Microsoft account. I did it and i played until 5... Discussion in 'XBoX Accessibility' started by Nikos Loizou Fernandez, Nov 20, 2023.

  1. This Mojang account has been disabled


    I bought minecraft with my account 7 years ago and there was a moment in which i had to migrate to a Microsoft account. I did it and i played until 5 months ago, but now when i go to the minecraft launcher it puts that my Microsoft account doesnt have minecraft bought. When i try to log in the message in minecraft web is "This Mojang account has been disabled"

    . Thank you for your time, and sorry because im not so good at english

    :)
     
    Nikos Loizou Fernandez, Nov 20, 2023
    #1
  2. Nikos Loizou Win User

    This Mojang account has been disabled

    Well, i tried with allí my accounts and i dont have Minecraft at anyone, i dont remember wich account i used but It has to be one of those
  3. kyle_m4496 Win User

    This Mojang account has been disabled

    Hi Nikos. My name is Kyle and I'm an independent advisor.

    Please ensure you are signed into the correct Microsoft account, you must use the account to which you migrated your Mojang account.

    When signing in on the Minecraft website, ensure you are signing in with your Microsoft account. Entering your Mojang account details will not work; your account was disabled when it was migrated to your Microsoft account.

    Please reach back if you have further questions.

    Thanks,
    Kyle
  4. Karla Steyn Win User

    Minecraft account migration didn't work

    Hi, thank you for the reply!

    The account was originally a Mojang account, and I already underwent the migration process. When I attempt to sign in to the Mojang account now, it has been disabled (which is correct, as far as I'm concerned). However, the Microsoft account that I've migrated it to did not receive eligibility to play the game. So I can no longer access the Mojang account, but neither Microsoft account of mine has access to the game and prompts me to purchase it again.

    To answer your questions:

    1. Signing in to the Mojang account notifies me that the account has been disabled, and to instead use a Microsoft account. But signing in to both of my Microsoft accounts does not show the game there, despite having undergone the migration.

    2. My account was not inactive, as I did log in to keep the game updated. I just never had time to actively play. The last time I had a small session was in 2021, to my knowledge.

    3. Since the Mojang account is now disabled, I can no longer re-attempt to do a migration. When I attempt, I receive a notification telling me the account has been disabled. I have tried following the mentioned advice, as well.

    4. The account was not a school account, since it was created using a personal email my dad created for me in 2014. It also did not have any parental restrictions.

    I did try to contact Minecraft support directly, but I was informed that after the 20th of September, they no longer took tickets regarding account migrations.
  5. Darhyl Amizola Win User

    My Microsoft account has been disabled.

    Hi Heath! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account.

    I just want to confirm when you mentioned your account is "Disabled", do you mean your account is locked due to a suspicious/unusual activity? If yes, the only option to unlock your account is to submit an account reinstatement form through the link below:

    https://www.microsoft.com/en-us/concern/AccountReinstatement

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  6. WesleyGroen Win User

    Not recieved a minecraft cape

    other thing to note is that mojang actively tried to not give me it by disabling my old account (which was in fact a mojang account) when i tried to ask for help to get it migrated
Thema:

This Mojang account has been disabled

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