This is Xbox customer service for you....

Chat:

info: Please wait for an agent to respond. The current average wait time is 2 minutes. Thank you for your patience.

info: All agents are currently assisting others. The current average wait time is 2 minutes. Thank you for your patience.

info: All agents are currently assisting others. The current average wait time is 1 minutes. Thank you for your patience.

info:
Privacy Statement

You are now chatting with 'Bernadette'.

Bernadette: Hello, thank you for contacting Xbox Customer Support. My name is Bernadette. Please give me a moment to review your question.

Bernadette: Hi Chris! How are you doing today?

Chris: Doing good how about yourself, hope your day is going good

Bernadette: I'm good as well. Thanks for asking.

Chris: Bernadette, I wish to file a complaint on the poor service provided last night from both Dex and Joanne when I was having connection issues. They were not able to resolve my issue so Today I tryed some personal steps
such as reseting my router and this repaired my issue, neither agent asked me to do that step and if they had I would have been able to use my service, I was without service from more then a day and after the support I saw last night, I feel Microsoft does
not provide good customer service. Sry to bring this on you but the lack of customer service provide from those agents was very poor

Chris: Both agents attempted to tell me my xbox was damaged, which I explained it was not and to show proof, im currently online with it now

Chris: again im sry you have to be the one to deal with this, but I do promise to be gentlemen about it

Bernadette: I perfectly understand how you feel about this, Chris. May I know what is your issue that you are having right now? I'm willing to help you to sort out. I'm here to help you.

Chris: I was having connection issues, but that is now repaired, no thanks to the previous agents.....

Chris: The issue I was having was a ICMP errror then a DNS error, but I was able to resolve it, the previous agents tryed telling me the xbox was damaged which I knew was not the case

Bernadette: No worries, I can help you process an repair order.

Chris: Your not listening or reading my chat, or else you would not have asked that last question, this just goes to show that the customer service is lacking and the agents are not responding properly

Chris: Have a good day.

This is how you will be treated contacting support, this happened with 3 other chats in the same day. Very poor service, and yet we still have to pay for it.....

:)

 

Is THIS the Standard for Xbox Customer Service?

I have never seen anyone so horrifyingly bad at their job as "Ross."

This person is paid to sit at a computer and type out conversations with customers. However, said person can't even type properly, nor has any idea how to speak English. Does Xbox hire every Tom, *** and Harry that applies? This is entirely unprofessional.

This alone is enough to make me buy a Playstation and sell my Xbox. I don't even see people this dumb on Facebook, and this one gets PAID to do this?

Way to go Microsoft, you're a joke.

You are now chatting with 'Ross'.

Ross: [00:54:41] Ross: Thank you for contacting Xbox Chat Support. My name is Ross. can I have your Microsoft account ID (email) and Gamertag?

Ross:

Ken: ****@****.com

Ken: GT: ****

Ross: Thank you.

Ross: I have read the description and I am sorry to hear that you are having an issue with purchase Diablo III. Am I correct?

Ken: Right.

Ross: I understand where you coming from, As I can see that have downloaded this thing already but you experienced some error on it. May I know what was the error?

Ken: I never got to download it.

Ross: Alright cool.

Ross: Did you download this online or using a cd?

Ken: I tried to purchase it and it gave me some error (80153021)

Ken: Then I got an email saying I purchased it.

Ken: When I went to my downloads, nothing had started. I went back to the D3 page and didn't see the "Download Again" option.

Ross: Alright let me check on your account if your we're been charged twice or not.

Ross: One moment please.

Ross: Thank you for waiting Ken. I have checked and reviewed your account I can see there was only one charged of Diablo 111 showing on your transaction.

Ken: So, how can I download it again?

Ken: If I try to download it on my console it only gives me the option to purchase it.

Ross: One moment I'm still checking on our end was the error all about.

Ross: Verify the billing information for your Microsoft account.

Ross: Here’s how:

Ken: I did.

Ross: 1.Sign in to your Microsoft account.

Ross: 2.Click Billing.

Ross: 3.Verify your billing information.

Ross: 4.Sign out of your Microsoft account, and then sign in again.

Ross: 5.Sign in to Xbox Live, and then try to download the content again.

Ken: I need the name and number of your immediate supervisor.

Ken: Hello?

Ross: I'm sorry

Ross: I am still here reviewing some more options.

Ken: Well stop doing that and get me the contact information of your supervisor.

Ross: I wanna make sure that redownloading this content will not charged again on your account for the 2nd time.

Ken: I don't care about that any more.

Ken: Stop what you're doing and help me solve my problem by giving me the name and number of your supervisor.

Ken: Hello?

Ken: Surely this can't be that difficult. Do you know who your supervisor is? Hello?

Ross: One moment.

Ross: Thank you for waiting. I apologize for this inconvenience as we are not allowed to disclose the information over the chat. We are advise to make an outbound call coming from our management team. We will call you on your phone to make
sure your issue is being resolve.

Ross: We need to get Your full name and your contact number please.

Ken: Have your supervisor call me.

Ken: Ken Phoenix

Ken: *** *** ****

Ross: One moment let me enter those information for outbound call.

Ross: Sure.

Ross: Thank you for waiting Ken. your estimated wait time is less than 25 minutes. We will contact you.

Ross: Ken?

Ken: I'm here.

Ross: Just wait for our phone call then. Okay?

Ross: By the way do you anything else?

Ross: Do you have anything else?

Ken: I need you to transfer me to anyone other than you.

Ross: The schedule for phone call has already been activated.

Ross: Your issue will be resolve over the phone and you can expect as you request for a supervisor call.

Ken: I will be informing your supervisor and everyone I can at your company that you are the absolute worst customer support representative I have ever witnessed in my life. You have an atrocious level of comprehension of the English language,
your typing skills are below average and your only effort to assist me constituted of copying and pasting something from the website that I had already read. This conversation will be recorded and sent to just about anyone willing to read it so that they know
to avoid you at all costs. Good day to you, "Ross."

 

Is THIS the Standard for Xbox Customer Service?

Hello Crazy McDrunk, always definitely sorry to hear about a bad experience with Chat. Did you ever get that call back from the management team? Were they able to help you out?

 

It gets even better

Hi Chris!

Thank you for your recent contact with Xbox Support. We'd really appreciate you taking the time to fill out a survey to tell us about today's experience. Your feedback will help us continue to improve the Xbox customer support experience.

As a review of today's call, we were able to make notations of your customer service complaint. Unfortunately, due to system updates, we were unable to issue the two month Xbox Live Gold token, but no worries. I have set a follow up for one of my colleagues
to contact you with that token when the systems allow. I apologize again for all that you have gone through and hope that this does not taint your Xbox experience.

Thanks for contacting Xbox support and we truly value you as a member of the Xbox community. It was a pleasure to assist you today.

 

Well chris look on the bright side at least there was a solution. i have been getting random disconects from live andsupport takes me through all the steps on the help site as if i didnt try them already. then tells you that it must be the game which it
cant be since all games are doing it. So i am left to assume there is no fix and its just xbox is a peice of $#it. so at least you got crap service and a working xbox.

 

Longfish12 im sry your having a continuing issue, but we will only get a resolution if the issue at hand is brought to the public's attention. xbox support has no experience and severally lacks customer service training, feel free to add me and even I will
try to help you out or atleast go beyond the normal level of support since Microsoft/Xbox will not do it.

 

Firstly I'd like to say I DO NOT work for, or on behalf of microsoft or xbox, and my oppinions are my own and DO NOT represent anyone elses. The ambassadors are people like yourselves that volunteer their time to aid fellow gamers on the forums and in private
chats. The ambassadors have no official powers.

@BlueHazeMay Did turning off your router and then turning back on fix your problem, or was it one of the other things you did that fixed it. I only ask because if it was turning off your router that fixed it then why didn't you try that in the first place?

It is the first thing mentioned in many of the guides on xbox.com and is the first thing that many of the xbox ambassadors (such as myself) will ask you to do alongside turning off and on your xbox. If it was something else then please feel free to share
your knowledge with my fellow ambassadors, xbox support and your fellow gamers by posting what actually cured the fault.

I would also like to point out that a day is a very long time in the I.T. world, and as such any fault you had could have easily cured itself without any input from you or xbox support.

@LongFish12 i realise that you have contacted support and they have tried various things with you but have you tried asking the ambassadors too, ambassadors are fellow gamers like you that volunteer their time to try and help out other gamers and as such
have most likely experienced your issue or similar issues, and have even possibly fixed them. It is simply another pool of knowledge that you can tap into.

While I admit from an outsiders perspective that "chat" may have it's flaw, I can assure you that for every "bad" chat where people are left feeling disgrutled there are 100's or a 1000's different support requests and chats where the person is perfectly
happy, I know this from my own experience working on an IT Helpdesk.

I think that coming on here and posting chat logs of one chat you had with a representive of a company is a touch un-professional and dare I say it a touch childish. By all means you are entitled to your oppinion and you are entitled to voice it, but there
are places to voice such an oppinion and the support forum for xbox is not one of them, all it does is serve to clutter and confuse the forums.

May I suggest twitter or facebook to voice your oppinions as this would be the correct forum to do so.

 

hello my Xbox isn’t connecting to my WiFi and I need help asap