This is unfair.

I got suspended for supposedly two weeks. I get on to submit a case review and get my response back. The decision was upheld. However, the enforcement team responder said that my ban was only a 7-day suspension. However, I get on Xbox today (Was banned Feb.
11) and the Xbox system still says 2/26.

So someone on the Enforcement Team tells me I was only issued a 7-day ban, yet the Xbox system tells me I'm banned until 2/26. How is that fair whatsoever? Especially since I have no way to contact the Enforcement Team other than a case review.

:)

 

This promotion is unfair

I'm sure that the U.S and other countries have offers too, but this one is for Canada this time. Just like Hyrule said, the points are given by the sponsor and not Microsoft, and you will not get compensation for this.

 

This promotion is unfair

I'm sorry that you are upset by the Dscotia Bank promotion. Remember that there are many promotions that are only availabe in certain regions and not in others. As for points being given out in this promotion, it was "while supplies last" and likely the
cost of these codes was paid for by the sponsor as part of the advertising fee, and not paid for by Microsoft.

 

Most likely you have a "stacked" suspension. Meaning You've been suspended for a previous issue and you have another suspension that has been added. Suspensions run consecutively (one after another).

While some Code of Conduct violations are immediately resolved, XBLPET also conducts reactive investigations. Many of these investigations are triggered by player complaints. The Code of Conduct has no statute of limitations, and users may be enforced upon
at any time for past offenses.

Xbox Enforcement | How Do I

 

so what basically happened is you were suspended for whatever reason assuming communications suspensions which seems to be the most common

However in the course of the investigation they found further reports since the first report

Or they found further incidents

And they would've extended it

Extensions are bit appeal able

 

No. When I got suspended from Xbox for communications, it said that I was suspended until 2/26. I submitted an appeal and I'm assuming, got that bumped down to 7 days instead of 2 weeks.

 

In the appeal response, they told me exactly what I was suspended for, which was verbatim with what I initially got. The suspension stated on xbox that it was for 14 days. However, the XBLPET responder said that I was only issued a 7 day suspension. I contacted
Xbox Support since you cant contact XBLPET and they said that whatever was said in the Case Notes (7 days) is what will be enforced. However, I was suspended on the 11th and today is the 18th and I still cannot talk. I do not know if it has been a FULL 7 days
though. I have only have 1 case in the enforcement history that is active. I do know that the 2/26 date the xbox says is being able to talk at 1:43am. So since the Xbox Support said the Case Note will be followed no matter what the system says, could it be
possible that 1:43am on the 19th is officially 7 days?

 

extensions don't show up in your enforcement page since they aren't appeal able

You can only ask the support for length