This is unbelievable. The virtual agent that im forced to speak or chat with first DOES NOT...

Discus and support This is unbelievable. The virtual agent that im forced to speak or chat with first DOES NOT... in XBoX Games and Apps to solve the problem; Im blocked from making a purchase and have no way whatsoever to contact you if you require i go to the virtual agent. Who then requires that i sign in.... Discussion in 'XBoX Games and Apps' started by Jason Pullen1, Mar 16, 2025 at 2:35 AM.

  1. Jason Pullen1
    Jason Pullen1 Guest

    This is unbelievable. The virtual agent that im forced to speak or chat with first DOES NOT...


    Im blocked from making a purchase and have no way whatsoever to contact you if you require i go to the virtual agent. Who then requires that i sign in. That sign in link DOES NOT WORK. Fix immediately

    :)
     
    Jason Pullen1, Mar 16, 2025 at 2:35 AM
    #1
  2. ThroaT HiT Win User

    Freaking login error without any answers, help!

    Try this

    https://partner.support.services.microsoft.com/en-us/contact/virtual-agent/?partnerId=xbox&theme=xbox&flowId=Xbox-ContactUs

    That will link you to a virtual agent. If they cannot help you type "agent" into the chat to speak to a real person.
  3. Buachaill Dona Win User

    my microsoft account got blocked and i can't unblocked

    What was the outcome of that, if I may ask? Was it the virtual agent? If so if you say I want to speak to an agent, it will put you into the queue for live chat.
  4. Nafeez Mookrey Win User

    Hi I bought an xbox dev account for my series s but all i get when trying to activate it is a 'Request failed status code 400'

    None of these links helped me i need to speak to real agent, because the virtual agent does not direct me to one
  5. RandyAU93 Win User

    Xbox account

    When you are prompted to speak to the virtual agent, decline it. You usually have to answer a few more questions before you get the options to request a callback or chat with a Microsoft employee. What options are you being given, aside from the virtual
    agent?
  6. Marc-André Audet Win User

    How am I meant to get Xbox to contact me as their chat assist is so Broken it won’t let me put my phone number in just says cannot process your request

    you will have to go to the microsoft site and look for a number to speak
    to an agent otherwise you will always have the virtual agent chat,
    otherwise it is a real headache to search on the site and microsoft does not contact anyone so
    you have no choice, really sorry i have already been through this

    good luck
Thema:

This is unbelievable. The virtual agent that im forced to speak or chat with first DOES NOT...

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