This is unbelievable. The virtual agent that im forced to speak or chat with first DOES NOT...

Try this

https://partner.support.services.microsoft.com/en-us/contact/virtual-agent/?partnerId=xbox&theme=xbox&flowId=Xbox-ContactUs

That will link you to a virtual agent. If they cannot help you type "agent" into the chat to speak to a real person.

What was the outcome of that, if I may ask? Was it the virtual agent? If so if you say I want to speak to an agent, it will put you into the queue for live chat.

None of these links helped me i need to speak to real agent, because the virtual agent does not direct me to one

When you are prompted to speak to the virtual agent, decline it. You usually have to answer a few more questions before you get the options to request a callback or chat with a Microsoft employee. What options are you being given, aside from the virtual
agent?

you will have to go to the microsoft site and look for a number to speak
to an agent otherwise you will always have the virtual agent chat,
otherwise it is a real headache to search on the site and microsoft does not contact anyone so
you have no choice, really sorry i have already been through this

good luck