This is rated above accounts restrictions

Hello Abdurrahman,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Jake,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Jake Tibbe,

Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having trouble accessing certain games on Game Pass. It sounds like there may be some parental controls or account restrictions in place that are preventing you from accessing these games. Let us help you get to the bottom of this.

To resolve this issue, you can try the following steps:

1. Check your account settings to make sure that your age is correctly listed as 23. You can do this by signing in to your Microsoft account and going to the "Your Info" section.

2. Make sure that your account is set up as an adult account, rather than a child or teen account. You can check this by going to the "Family" section of your account settings.

3. If you are still having trouble accessing certain games, you may need to adjust your family settings. You can do this by going to the "Family" section of your account settings and selecting "Manage family settings online." From there, you can adjust the settings for each member of your family, including yourself.

Additionally, you can remove yourself from a family group to get rid of the restrictions. Here is how:

1. Using a web browser, sign in to family.microsoft.com.
   
2. Click next to your name and select Leave family group.
   
3. Select Remove to confirm.
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Abdurrahman,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having trouble accessing certain games on Game Pass. It sounds like there may be some parental controls or account restrictions in place that are preventing you from accessing these games. Let us help you get to the bottom of this.



To resolve this issue, you can try the following steps:

1. Check your account settings to make sure that your age is correctly listed as 23. You can do this by signing in to your Microsoft account and going to the "Your Info" section.

2. Make sure that your account is set up as an adult account, rather than a child or teen account. You can check this by going to the "Family" section of your account settings.

3. If you are still having trouble accessing certain games, you may need to adjust your family settings. You can do this by going to the "Family" section of your account settings and selecting "Manage family settings online." From there, you can adjust the settings for each member of your family, including yourself.



Additionally, you can remove yourself from a family group to get rid of the restrictions. Here is how:

1. Using a web browser, sign in to family.microsoft.com.
   
2. Click next to your name and select Leave family group.
   
3. Select Remove to confirm.
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi there! Let’s do our best here to sort this out.

To confirm, are you trying to download it from a Windows 10 or Windows 11 machine?

Let’s check if you’re using an adult account or a child account by checking your account privacy settings via https://account.xbox.com/Settings. If you could access your privacy settings, that would mean that you’re using an adult account. But if you were redirected to a different page, you’re using a child account where you need to be added to a family group because only an organizer or adult account can change a child’s privacy settings.