This is a terribly broken system! Pending credits for a year and no clear idea of how to fix ...

This is such a garbage system. Every time I pre order a game, my $10 gift card doesn't come, but they say I'm supposed to be getting 15,000 credits. Ok great, because I can apparently convert that to currency and use it in the Xbox store.

But the problem is my account has been broken for over a year, with pending credits from almost exactly a year ago. I get the warning that I need to update my account, but everything in my profile looks correct. There is ZERO error message about what I need
to fix. ZERO leads to go on. I call Tech Support, nobody helps. I chat with Tech Support on Microsoft Store and they say I need to update my account. I'm so sick of this. They say make a forum post and someone will help. NOPE! How long is Microsoft going to
keep letting this Xbox Live Rewards system be broken? It's circular with no way out. And it's been a complete fight to even get anywhere. This is ridiculous! I love xbox live but this is absurd.

Ok great, it says I need to check my account information. WHAT DO I NEED TO UPDATE SO MY ACCOUNT IS FIXED???????

:)

 

Party chat issues

I am having the same issue the chat system is terribly broken and it makes no sense... how do you have the best chat system for the last console and then terribly horribly break it for the next......

 

Rewards credits pending for more then 1 year

Hello, I have 5250 rewards credits pending in my account for 1 year and post more then 3 times to fix this issue. But i am facing the issue for more then 1 year. Please transfer my rewards credits to my new account whose gamertag is "Dr Ghost KP".
Please transfer my pending reward credits to my new account. Please fix my issue.





Thanks