This game will not work on my account

Your gamercard says you are a gold nember. If you are getting an error code that the website does not recognize you will need to contact phone support

Hi Paul, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, can you give us some more details?

What is happening to your account?

It appears to be a problem with my account. I got a replacement Xbox One and the problems persisted. So I tried a different method and set up a new account on the Xbox One, completely removed Kinect Sports Rivals Preseason as well as my current account
(also removed the Xbox as my Home Xbox) and redownloaded the game. It worked perfectly. I then signed into my current account and the game worked. I used the same method with Zoo Tycoon Demo, Killer Instinct Demo, and Zumba Demo. All worked with the new
account but would not work if I downloaded the game using my current account. Once the uncorrupted game was downloaded (after removing my current account completely) it worked with my current account. I tried this method in reverse. When I downloaded FIFA
using my current account, left the download on the Xbox but completely removed my current account (including removing it as my home Xbox), and associated the download with the new account, the download failed to work with the new account. I am going to try
downloading FIFA with yet another account (clean without my current account being associated with my Xbox) to see if I can uncorrupt the file on my current account and the new account.

It appears to be a problem with my account. I got a replacement Xbox One and the problems persisted. So I tried a different method and set up a new account on the Xbox One, completely removed Kinect Sports Rivals Preseason as well as my current account
(also removed the Xbox as my Home Xbox) and redownloaded the game. It worked perfectly. I then signed into my current account and the game worked. I used the same method with Zoo Tycoon Demo, Killer Instinct Demo, and Zumba Demo. All worked with the new
account but would not work if I downloaded the game using my current account. Once the uncorrupted game was downloaded (after removing my current account completely) it worked with my current account. I tried this method in reverse. When I downloaded FIFA
using my current account, left the download on the Xbox but completely removed my current account (including removing it as my home Xbox), and associated the download with the new account, the download failed to work with the new account. I am going to try
downloading FIFA with yet another account (clean without my current account being associated with my Xbox) to see if I can uncorrupt the file on my current account and the new account.

The simple solution is to block messages from anyone other than friends. There has been an increase in spam accounts lately it seems.