"This code was purchased in a different region and cannot be redeemed"

Discus and support "This code was purchased in a different region and cannot be redeemed" in XBoX Games and Apps to solve the problem; I purchased "Halo Wars 2: Complete Edition" as a gift for a friend in Mexico, I live in NA, USA. I failed to read the warning about the region bc I was... Discussion in 'XBoX Games and Apps' started by Daniel Marin98, Aug 6, 2021.

  1. "This code was purchased in a different region and cannot be redeemed"


    I purchased "Halo Wars 2: Complete Edition" as a gift for a friend in Mexico, I live in NA, USA. I failed to read the warning about the region bc I was in a rush and found out he couldn't redeem the code because of this error messages "This code was purchased in a different region and cannot be redeemed". I want to get a refund but when I go to order history, I see the gift purchase with the label "Gift sent" but I don't see any refund option. The gift was not redeemed yet. I went to Xbox Refund page and only saw my own purchase of the game but not the gift. I want to know the right way to request a refund in this case.

    :)
     
    Daniel Marin98, Aug 6, 2021
    #1
  2. TMaow Win User

    How to refund a prepaid Xbox gold

    Nope I get "Contact the seller to get a code that works in your region. This code was purchased in a different region and cannot be redeemed."
  3. gamer in DNA Win User

    I can't redeem the code

    I can't redeem the code

    it is add ons for dead by daylight

    i Purchase it as a gift for my friend

    After I redeem the code this message appeare

    Contact the purchaser to get a code that works in your region

    This code was purchased in a different region and cannot be redeemed.

    so I want refund
  4. gamer in DNA Win User

    I can't redeem the code

    it will not work believe me

    I try to redeem the code this message appeare

    Contact the purchaser to get a code that works in your region

    This code was purchased in a different region and cannot be redeemed.

    it is add ons in dead by daylight

    I Purchase it as gift and send to my friend

    with the new update
  5. k1Helix z Win User

    2 xbox's in two different countires

    It is possible, just be aware that codes cannot be redeemed in a different region they were purchased, also note that your billing information MUST match the region you are in, you cannot set Canada as your account region then add a billing info from the
    UK to try to purchase content
  6. Celik23 Win User

    This code was purchased in a different region and cannot be redeemed

    My 12 month xbox live cannot be redeemed because of the same error. Can not do anything about it. I have already bought two different codes from two different sellers (ebay), but both are "not valid in my region". That cannot be a coincidence. Need help,
    please
Thema:

"This code was purchased in a different region and cannot be redeemed"

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