This account has been involved in a fraudulent activity

My account has been used fraudulently

My research online suggests that code happens when the account is in a different region than you physically live in or there has been fraudulent activity detected on your account.

Please contact phone support for more assistance with that code. Only they will be able to help you.

That error code pops up if your account has been blocked due to possible fraudulent activity or of there are region issues.

Please check commerce.microsoft.com to see if there are any issues with your account and then contact phone support for your region.

You can arrange a call back at this link:
support.xbox.com/contact-us

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kay, I don't know what kind of fraudulent activity you had in your account, but if you want to talk to someone of the support you will have to make chat by the link below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

If someone uses your bank details for an unauthorized online purchase, you should immediately contact your bank or credit card company to report the fraudulent activity and request that they cancel the transaction. You should also change any login information or passwords associated with your account. It's also a good idea to monitor your account statements closely for any additional unauthorized transactions. Keep in mind that you may also want to report the fraudulent activity to the police if the person has stolen your identity or if you suspect that the person may have used your information for other fraudulent activities.