third party headset stopped being recognised by Xbox One

Discus and support third party headset stopped being recognised by Xbox One in XBoX on Consoles to solve the problem; Hi has anyone had any issue with a third party headset not being recognised by the Xbox one. The same headset was working with the Xbox One. It is... Discussion in 'XBoX on Consoles' started by BigKingQuilly, Sep 11, 2018.

  1. third party headset stopped being recognised by Xbox One


    Hi has anyone had any issue with a third party headset not being recognised by the Xbox one.

    The same headset was working with the Xbox One. It is brand new and works on an Xbox one S and other devices.I bought a new controller as wel so it is not the connectionl. I have contacted Xbox without a lot of help.

    It is a Astro A10. One guy I spoke to said they had a software issue but couldn't help me

    :)
     
    BigKingQuilly, Sep 11, 2018
    #1
  2. barneystuta
    barneystuta Guest
    barneystuta, Sep 11, 2018
    #2
  3. XBF Brad A
    XBF Brad A Guest
    Headset

    Hello Supatease,

    Sorry for the issue with your headset, There are many factors to headsets working correctly. The biggest is if the headset is first party or a third party headset. This makes a big difference due to updates will always work for first party headsets but
    not so much for third party headsets due to being made by other developers. You can try the

    Headset troubleshooter
    also when you went to update it even though it said was up to date. Did you attempt to update the controller?

    Hope this helps.

    Thanks,

    Brad
     
    XBF Brad A, Sep 11, 2018
    #3
  4. Edocsil 2020
    Edocsil 2020 Guest

    third party headset stopped being recognised by Xbox One

    Hi, here is a setup video hopefully that helps.
     
    Edocsil 2020, Sep 11, 2018
    #4
  5. PetryBosch
    PetryBosch Guest
    Hi,

    Have you tested the scenario of using the new controller on the
    old xbox one s ?

    Have you updated the controller to the latest firmware ?

    more info on how to update a controller: Update Xbox One Controller
     
    PetryBosch, Sep 11, 2018
    #5
  6. Thank you. Unfortunately I have been through that. It is just not being recognised. Connected ok
     
    BigKingQuilly, Sep 11, 2018
    #6
  7. Thank you

    Updated Firmware and Xbox software up to date

    When the headset is connected _ Kinect Devices it just skips over volume etc

    The X Box is no longer recognising it

    What is strange is exactly the same thing happened on Xbox s . I bought a new controller that started working and Xbox one stopped. Weird
     
    BigKingQuilly, Nov 3, 2018
    #7
  8. Edocsil 2020 Win User

    third party headset stopped being recognised by Xbox One

    Hi, here is a setup video https://youtu.be/4px_RIfHKV4 hopefully that helps.
  9. PetryBosch Win User

    third party headset stopped being recognised by Xbox One

  10. BigKingQuilly Win User

    third party headset stopped being recognised by Xbox One

    Thank you

    Updated Firmware and Xbox software up to date

    When the headset is connected _ Kinect Devices it just skips over volume etc

    The X Box is no longer recognising it

    What is strange is exactly the same thing happened on Xbox s . I bought a new controller that started working and Xbox one stopped. Weird
  11. BigKingQuilly Win User

    third party headset stopped being recognised by Xbox One

    Thank you. Unfortunately I have been through that. It is just not being recognised. Connected ok
  12. XBF Brad A Win User

    headset not recognised on xbox one wireless controller

    Hello Xbox12321,

    Sorry for the issue with the headset. First off the turtle beach are not licensed by Microsoft, they are a third party headset that are compatible with the Xbox. There have been issues with third party headsets not being recognized on the controller/console.
    Make sure first that the controller is completely up to date. Can also
    try the troubleshooter
    to see if it helps.

    Thanks,

    Brad
Thema:

third party headset stopped being recognised by Xbox One

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