things getting worse day after day

Discus and support things getting worse day after day in XBoX on Windows to solve the problem; How is it possible that in 2022 a company like Microsoft receives a complain for threats , wrong information and bad behaviour regarding an high agent... Discussion in 'XBoX on Windows' started by Mariofc2, Aug 19, 2022.

  1. Mariofc2
    Mariofc2 Guest

    things getting worse day after day


    How is it possible that in 2022 a company like Microsoft receives a complain for threats , wrong information and bad behaviour regarding an high agent from their company and haves the exact same agent investigating the complain ?

    I had some problems with an high agent with who i exchange some emails regarding a case and he was rude , refused to see proofs (clear proofs ) that his info was wrong and made threats .

    i took screenshots contacted the support and the legal team , sent a complain in both places and today got one email from that exact same person saying the case was close after investigation and that was Microsoft final word.

    How can someone acused of this things be the one investigating it and have the power to close the case ?

    We see every single day cases reported of sexual harassment , power abuse and a lot more everywhere around the word specially on big companies , how can a costumer (cant talk for employees) report a grave situation to a company when a situation like mine happens ?

    The person that answered me shouldnt even know i made a report against him nor have acess to my personal information given in the case , i dont know who sent it to him neither i know what is going on but i do know my rights and the fact that it is not legal nor inside xbox rules so someone will have to be responsible for this

    :)
     
    Mariofc2, Aug 19, 2022
    #1
  2. Mariofc2 Win User

    things getting worse day after day

    listen to myself ?

    you bring to here sony , bill gates and whatever you want but you ask me to listen to myself ?

    i know very well images or videos can be edited i dont need you to tell me that but like i said all of them have the case id which makes it possible to be verified by Microsoft and a Judge.

    i dont know what part of i made ODR complaints and contacted too the Buscond email with it you still didnt got .

    if is hard for you to understand why i talked about the sexual harassment that is your problem not mine , i was very clear saying that no one who reports someone should have the same person even knowing about the case much less answering it and gave that example because is one of the most problematic situations .

    Didnt made any acusations related to that but clearly you have a problem when someone complains against Xbox and that is easy to see when you bring sony to the table
  3. Mariofc2 Win User

    things getting worse day after day

    what bill gates have to do with my case ?

    yes i see the news that is exactly why i said we see every day people doing reporting cases specially inside big companies , i dont think anyone here is blind but that doesnt change the fact that things that shouldnt happen keep happening.

    what i know is that i sent a complain to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** as the support requested me and they created a case to have it investigated either .

    the supervisor that talked with me in the phone call told me he checked my proof and i was right , he gave me wrong information and refused to see my proofs and that lead to multiple problems that are not relevant here now.

    Today i got an email from Executive Customer Relations signed by him saying "The answer for your communication was already delivered and we don’t have anything else to add to this situation. At this time, we will be archiving this service request."

    I dont know how or why was it sent to him , it is pathetic that he knows i made a complaint against him and had complete acess to it and my personal information given on that complain.

    this is not a question of companies being investigated or not , it is regarding the fact that i made a complain with proofs (confirmed the wrong information after by a supervisor) and the person i complained about is the one contacting me to give the "results".

    Regarding your question "So what did you contact the agent for ?" , i never contacted him .

    He did contact me last year as public relations manager after i made a ODR complain , that was when he investigated the complain and not only made threats but refused to see the proofs i had and closed the case.

    That is why he said today that he already gave the answer , he didnt assume anything again and for sure didnt investigate himself still like i said a supervisor confirmed i was right after checking the info and my proofs .

    Just to make something clear , the complain from last year had nothing to do with him but with one account .

    the complain answered today was made in may against him with the said proofs
  4. Mariofc2 Win User

    things getting worse day after day

    what you are saying is just stupid .

    to defend Xbox your conversation is "hey look Bill gates was taken out from Microsoft because he was cheating on his wife and because of that things like your didnt happen" .

    i didnt acuse anyone or brought sexual harrassment to my case , i gave examples of actual problems in companies that everyone is talking about and that people cant report and have a little chance of having the person they are complaining about answering the case or even knowing the case exists.

    we cant have people making complaints against someone from a company and have that person not only acessing to it but be the one answering it , a lot of things can happen and the people that makes a complain needs to have their identity secure .

    regarding what you say and the fact that to defend the company you are already coming with acusations of maybe photos or videos can be edited by me , let me tell you something very clear here.

    first the problem here is not if the acusation is correct or not but how the company dealt illegaly with it by putting that person investigating the accusation against him .

    second , all the screenshots have case numbers and if you are so smart you know what a case number is and you know either that the information on the cases cant be edited by me or any other costumer
  5. ngocphi Win User

    things getting worse day after day

    Look him up

    Despite what you think ms is more accountable then even sony who has a class action lawsuit pending against them

    His case blows away your thoughts

    You are the one bringing up unrelated sexual harassment suits against different companies saying companies arent accountable Despite not being related to your case

    Well if you look up bill gates case cause of his case against him proves how accountable they are

    Instead of looking at headlines read that you typeI

    Bill Gates was removed for cheating on his wife and sexual allrgations

    Sony has pending class lawsuits

    Two you have a solution and I gaveit to you

    The terms of use and code of conduct

    The last section covers your solution

    And fyi screenshots and video cam be manipulated

    Server data is more concrete
  6. ngocphi Win User

    things getting worse day after day

    Stop and listen to yourself

    As mentioned you posted unrelated info

    We just gave you MULTIPLE examples of compliance with legal situations

    Sony has bigger list of lawsuits vs ms

    And for your info

    As you been told already there iS.a complaints section specifically for your situation

    Instead of throwing unrelated stuff up and throwing accusations then read the terms of use as you been told it actually solves your problem whenever you win or not is on you

    And it won't even cost you a cent

    But that is the only solution and it goes beyond ms.legal

    If you read the section you would know why
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