They took my money but didn't get the game

Discus and support They took my money but didn't get the game in XBoX Games and Apps to solve the problem; I purchased tomb raider legend for the Xbox 360 on 8th June and I did not receive the game I've also contacted my and I haven't gotten a refund yet... Discussion in 'XBoX Games and Apps' started by Killer yyyyyyyyy, Jun 10, 2023.

  1. Killer yyyyyyyyy
    Killer yyyyyyyyy Guest

    They took my money but didn't get the game


    I purchased tomb raider legend for the Xbox 360 on 8th June and I did not receive the game

    I've also contacted my and I haven't gotten a refund yet

    :)
     
    Killer yyyyyyyyy, Jun 10, 2023
    #1
  2. Darhyl Mayte Amizola Win User

    They took my money but didn't get the game

    Hey there!

    Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

    I just want to clarify, were you able to confirm if the purchase status was successful on your account? You can confirm it by signing your account on account.microsoft.com > payment and billing > Order history.

    Also, just to confirm have you submitted your refund request already?

    If not yet, you can request a refund by signing your account and follow the instructions on the refund webform here on this link:

    https://support.xbox.com/en-US/help/subscriptio...

    After submitting the request, your refund will be accommodated within 72 hours.
  3. ryanrasmussen5 Win User

    THEY TOOK MONEY BUT I DIDN'T GET THE GAME

    I baught a gta shark card from microsft store and I did not get my money on my game and I do not know what happend
  4. GavinHalacy Win User

    THEY TOOK MONEY BUT I DIDN'T GET THE GAME

    I just bought Red Dead Redemption 2 for $29.53 on sale in the xbox store via console yet it doesn't show up in owned games. I need this resolved asap.

    I have refreshed, restarted, turned off for 60 sec, unplugged for 60 sec.

    Reset modem, reset router, unplugged for 60 sec.

    I need an immediate refund. Definitely investing in Sony products in the future.
  5. HomegrownSilky Win User

    THEY TOOK MONEY BUT I DIDN'T GET THE GAME

    I just bought Red Dead Redemption 2 for $29.53 on sale in the xbox store via console yet it doesn't show up in owned games. I need this resolved asap.

    I have refreshed, restarted, turned off for 60 sec, unplugged for 60 sec.

    Reset modem, reset router, unplugged for 60 sec.

    I need an immediate refund. Definitely investing in Sony products in the future.
    Seeing how Red Dead Redemption 2 is $59.99 currently,


    [​IMG]


    it would seem likely that you have purchased Story Mode which is on sale at the moment at a price similar to what you said that you had spent.


    [​IMG]


    Unfortunately for you, it is not a stand alone game. It is DLC for Red Dead Online. If this is indeed what you have purchased, then you need to purchase Red Dead Online in order to use the DLC.


    [​IMG]
  6. SpicySchmitt Win User

    THEY TOOK MONEY BUT I DIDN'T GET THE GAME

    A similar thing has happened to me but my order history says it is completed yet isn’t showing on my console
Thema:

They took my money but didn't get the game

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