they took a lot of money from my microsoft account without buying anything

GORITOX46 · Jul 29, 2018

hello, someone has taken a lot of money from your microsoft account and if so, could you explain how to get it back

:)

Smwutches · Jul 29, 2018

Microsoft took money out of my Account without me purchasing anything?!

With certain cards they issue a verification charge when you add it (to make sure it's usable) which should drop off on its own. If not, you'd want to contact support and speak to billing. Contact Us | Xbox Support

Brandon Nel · Jul 29, 2018

Microsoft took money out of my Account without me purchasing anything?!

Hey everyone. I recently decided to upgrade to an Xbox One since I finally felt like there were enough games and backwards compatibility support to warrant an upgrade from the 360. I have already bought an Xbox One game: Sonic Forces.

There were some DLC on the store for it. There was one for about $1.40NZ (About $1US) it was called the 'SHADOW COSTUME.' I haven't registered a Credit/Debit Card to the store yet. So when I filled my my details...BAM. Error on purchasing the DLC. So I went
to check if the purchase was still successful nontheless. Maybe it was just a small error in the app. (I purchased it through the official Xbox app.) To no suprise, it wasn't. It didn't say 'Purchased' next to the DLC. It still asked me to pay for it. ($1.40)

So I went to check me Card's account and...wtf?! $2 was taken away from my Debit card account? Before I regsistered my card to the store, there was $2.19 on it. (I'm broke, I know.) But after regsistering it and getting the error,
there was only $0.19 left in the account?! Plus I couldn't even download the DLC? Someone please help me. Thanks.

M3tal Daz3 · Jul 29, 2018

For billing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

M3tal Daz3

For billing issues contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

Smwutches

With certain cards they issue a verification charge when you add it (to make sure it's usable) which should drop off on its own. If not, you'd want to contact support and speak to billing. http://support.xbox.com/contact-us

XBF Chris J

Hello Steph,

Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps (if any) you’ve tried so
far. That way we can tailor our support specifically to you.

Thanks again

choppyseize

Are you sure it's a new charge and not just a delay of the old one showing in your email ?

HyperVenom523

You can contact them here...

https://support.xbox.com/contact-us

they took a lot of money from my microsoft account without buying anything