they are doubling the charges on every purchase I make

Discus and support they are doubling the charges on every purchase I make in XBoX Accessibility to solve the problem; I bought turkeys in the Fortnite game, the $ 329 package and they made me two $ 329 charges but I only made one, which I can do to get my money back... Discussion in 'XBoX Accessibility' started by RafaArj3, Jul 13, 2018.

  1. RafaArj3
    RafaArj3 Guest

    they are doubling the charges on every purchase I make


    I bought turkeys in the Fortnite game, the $ 329 package and they made me two $ 329 charges but I only made one, which I can do to get my money back because they did not give me the other turkeys that I'm supposedly paying and neither I just want to get
    back the $ 329 that they charged me for more and it's not the first time, so last when I make any purchase, I happened with Fifa 18 a month ago

    :)
     
    RafaArj3, Jul 13, 2018
    #1
  2. nevillefarrell
    nevillefarrell Guest
    Xbox Live Payment

    Most likely that money will be refunded to you account now soon. When you attempt to add a card to your account the system will redraw a small amount of money to make sure it is a real account, this may be the charge you are seeing.

    Also go to accounts.live.com just to make sure no purchase were made on your account. This website will tell you of any purchases made on your account on Xbox or any other Microsoft platform. If you see a charge that you did not make contact Xbox support.

    If none of the above explain the charges contact your bank, they will be able to inform you of the charges.
     
    nevillefarrell, Jul 13, 2018
    #2
  3. Irvinraw
    Irvinraw Guest
    Hacked Help!!

    I just reviewed my purchase history again and it appears that I have a couple of charges on my account that I didn't make. It says they are game consumables...Silver Pack and Premium Gold Jumbo. I have no idea what they are. The link to the downloads
    are broken.

    Also should I be concerned about my credit card information?
     
    Irvinraw, Jul 13, 2018
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    they are doubling the charges on every purchase I make

    M3tal Daz3, Jul 13, 2018
    #4
  5. M3tal Daz3 Win User

    they are doubling the charges on every purchase I make

  6. xSaint209x Win User

    I was double charged for a purchase.

    Yeah, I have my order history recorded and plan to contact support asap. Worst comes to worst then I will resolve this with the bank. Thank you again for your help.
  7. Reactor Leak SF Win User

    I was double charged for a purchase.

    So one thing to do is go into your order history, screen shot the purchases from that day so you have proof that one purchase only was made and then contact customer support/billing to get this cleared.

    However, if for some weird reason they dont resolve it through Microsoft, with the screenshot you could dispute the second transaction with your bank and that will take a couple of days, depending on your banks’ policies
  8. xSaint209x Win User

    I was double charged for a purchase.

    They have both been made t the account already.
  9. Robby Sayles Win User

    I was double charged for a purchase.

    You need to reach out to MS Customer Support, they'll be able to assist you.
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they are doubling the charges on every purchase I make

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