There’s an issue with your account or order

RulingSoup23760 · Jul 31, 2018

I have 1612 microsoft reward points and I tried to buy a $1.25 dollar xbox card with 1600 points but it keeps saying "There is an issue with your account or order"

:)

StuartATrueRed · Jul 31, 2018

Theres an issue with your account or order

Hi, if you have a problem with a rewards from Microsoft rewards, then contacting rewards support is your best option to get it resolved

https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=microsoftrewards&locale=en-us&forceorigin=esmc&wa=wsignin1.0&ccsid=636669164878719202

JarriWhyte98 · Jul 31, 2018

Theres an issue with your account or order

When i was on Microsoft Rewards i tried to redeem hot deal$5 Xbox gift card but it say theres something wrong with your account or order.

Smwutches · Jul 31, 2018

For help with the Microsoft Rewards program, you would need to contact their customer support.

Saeleth · Nov 3, 2018

For this I would recommend reaching out to customer support directly, there may be an issue in the back end that they can assist with correcting

Smwutches

For help with the Microsoft Rewards program, you would need to contact their customer support.

Darhyl Amizola

Hi Ahmad! I'm more than happy to help you!

I'm so sorry you are experiencing this with your Microsoft Rewards. I know how frustrating this and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

Based on the message you received from Microsoft Rewards Team, it seems your rewards account has been banned.

There are a couple of possible reasons why our rewards account is being suspended.

Your account has been detected as violating the Rewards terms of service.

a. Using a third-party application like a VPN to access different reward markets.

b. Using multiple accounts when using the program on the same device.

Unfortunately, there is no option to reverse the decision since on your description you have already appealed to them, and they have mentioned that they stand by their decision.

Just a gentle reminder that we are only Xbox gamers just like you here in this community forum. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Thank you for your kindness and understanding.

Best Regards,
Darhyl

Smwutches

Rewards support doesn't use phone or chat. You have to email them (there's a contact link at the bottom of the rewards site)

ahmad jani

I'm not use VPN/Proxy and multiple accounts.

I'm use Only one Microsoft account.

Ben4724

Hi! My name is Ben a fellow member here in the community, not a part of Microsoft. Hope you are doing well!

Just to confirm, is this the Microsoft rewards you are having problem redeeming? I suggest to try using a different device or browser to try redeeming your reward points.

But if there are still problems showing error on your account, I highly suggest to submit a report to the Microsoft rewards team at https://rewards.bing.com/support

You will receive an email update from them about the status of your report. It might take few days based on experience of other users reporting via rewards support but rest assured they are handling each cases accordingly.

Kind regards,

Ben

There’s an issue with your account or order