There's a problem with the hardware

MLGtrolencio · Dec 27, 2017

My console can't connect to internet, it can't find any wifi network, I need help please

:)

DecentKitten517 · Dec 27, 2017

There's a problem with the update

I'm trying to update my XBox one.. and it's also asking for MAC address for the wifi

brandiesel1 · Dec 27, 2017

problem with the hardware

When did you buy It? If it's new take it back and exchange it. If you've had it s while use the link below to start the repair process.

Create Xbox Console or Kinect Service Order | Xbox Repair

Mister Cizl · Dec 28, 2017

Hey MLGtrolencio! To clarify, is the console displaying the message of a problem with your hardware? If so, the console will need to be
serviced. Post back and let us know!

D0p3

Do you use an external harddrive with USB 3.0? If you do. Plug it off abd try to connect. Xbox one has very bad problems with some kind of Usb 3.0 cable. If you read this Microsoft please fix this problem.

DrifterX22

Are you the one "in charge" of the WiFi? I ask because devices can be "kicked off" or blocked from the wifi by the person who administers or controls it. The block can be done by the MAC address so you wont get back on.

If it isn't the above then have you tried telling the Xbox to forget the connection and set it back up from scratch?

If you login to the router you can also clear the current table of devices and it will automatically refresh (wont hurt anything on the network already) and try to bring your console in again like its new.

A full power down and up will fix a lot of things if you have not done that I do suggest it. It can be done from the menu of just hold the Xbox button for 8 seconds; if you want a full reset remove the power cord for 30 seconds prior to turning the console
on again.

zTiredz

Uhm okay but thres no way Im able to test my network connection when its not even letting me connect to it at all in the first place lol

Internet Expert

If it's only been 6 months since you bought it, you can get it repaired with the
one year manufacturer's warranty provided by Microsoft.

Register your console's serial number to your account, and schedule a repair here:
https://devicesupport.microsoft.com

ngocphi

As we mentioned noone not even trading standards will touch any opened warrantied product I dont think you realize rhe issue

As soon as its labeled tampered noone not even thr police will touch it

For good reason Noone opens up unknown devices

Baring chemical leak due to tampering or hidden devices the same concept is applied to left behind brief cases

Also should be noted console bans also invalidates warranty this is to keep people from swapping out consoles to avoid bans

Fyi they dont need proof thats what you arent getting

As soon as they see the damaged sticker they dont touch it even with a 10 foot pole

It is immediate hands off and repackaged without even looking at it

Again due to safety reasons no manufacturer will allow any worker to work on unknown products

Therr is too many safety issues

There's a problem with the hardware