There's a problem with my rewards account

Hi RaynMain. We've looked at your account and you are recognized as Gold in the program. You have been receiving 10% payback on your qualifying purchases. Pre-orders do not count towards MyVIP payback. They go towards the Games on Demand Pre-Order punchcard
or the Early Bird MyChallenge offer that began October 1. We do see that one of your pre-orders didn't get associated with the previous Games on Demand. You will see Credits for that offer by the end of the week. Thanks for your patience.

Hello Deadshot33,

Apologies for the inconvenience. We use your billing email for Xbox Live Rewards emails. Since you have used an email as a payable account in the past, it appears that we may be targeting that email address for your emails. You may wish to update you billing
email with your desired address to see if this resolves this issue. You can find this information at (https://account.microsoft.com/billing/addresses?ref=amcyourinfo). Regarding
your deposit, after reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently
being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello FeF126,

You did not opt out of the program, as shown by your join by date still showing as a date from 2012. You are still a Spanish Rewards Account with a US Microsoft Account.

This issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to
match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Hello bolton9190,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello EmceeCrack3n,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders, in-game
consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you were a zero star member, you did not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/). Since you
recently reached your first star from your November purchases, you should expect to see payback for those purchases next month. We calculate payback as a monthly whole and place them as pending by the middle of the following month.