There's a new sound for the Xbox store when you purchase a game or app!

Hi,

Sounds to me like they aren't signed in with the same account they used before. To download previously purchased games again on a new system or otherwise, they need to be signed in with the same account that purchased the game/s.

Xbox Companion App is for streaming games from an Xbox console to a PC. The Xbox App for PC is used for PC Game Pass, if you don't have Game Pass Ultimate or just Game Pass PC, you don't need to use this app as purchased games can be downloaded using the Windows Store App in Windows 10.

Hi TheEvilQueen,

I can see that it is an available game on the Xbox Store. https://www.microsoft.com/en-gb/p/star-wars-kotor-ii/bq4gd4ldgltb?activetab=pivot:overviewtab

My question is, when you purchased the game on the online Microsoft (MS) Store, did you purchase it on your account that is also on your Xbox?

Sounds silly but sometimes people have more than 1 MS account.

If it is on the same account and you can't find it in the store on your Xbox try and find it in available to download section on my games and apps on your Xbox Console.

That or make sure your console is up to date.

Failing that follow this link on troubleshooting game or app install issues - https://beta.support.xbox.com/help/...game-or-app-installation-problems-on-xbox-one

Hope this helps,

xSwalshx

Hi SlimmerCactus83,

Thanks for reaching out to us in the forums for this purchasing issue. Regarding the purchase of the DLC for your game

Big Buck Hunter, based on your experience so far, it sounds as if when attempting to purchase via the in-game store, it is redirecting you to make the purchase while using the game in the Xbox (Beta) app. Once it brings up the app, have you attempted to
log in with your Microsoft account and navigate to the store area within the app to attempt to make a purchase for the DLC?

As this game title is a bit older and originally for Windows 8, it is possible that the DLC may no longer be available for purchase via the Microsoft Store if you're unable to find it via the store area of the Xbox app or at microsoft.com.

Give the troubleshooting a try and let us know the results.

I hope that this helps out.

Sounds like an issue with the component cable. You can either try to purchase a new one from your local gaming store or from the microsoft store.

Hey there SnipEzFCTjay.

If you pull the game up from within the Xbox Store does it give you the option to purchase it again? It sounds like another profile may have been signed in when you originally purchased the game.