"There's a hardware problem"

CorporalMcGoo · Jan 18, 2016

When I try to test my network connection, that error comes up, stating that "the wireless network hardware on this console isn't working", and that I need to send it in for repair. Is it possible that this is a mistake and that I can work my way out of this?
And if not, what should I do next?

Thanks!

:)

Mister Cizl · Jan 18, 2016

There's a problem with the hardware

Hey MLGtrolencio! To clarify, is the console displaying the message of a problem with your hardware? If so, the console will need to be
serviced. Post back and let us know!

MLGtrolencio · Jan 18, 2016

There's a problem with the hardware

My console can't connect to internet, it can't find any wifi network, I need help please

x Mr Jank · Jan 18, 2016

Hello,

you can try and use wired connections and see if it works, but I would highly prefer you to get your console repaired.

Go to following link to get your console repaired:
myservice.xbox.com/.../Welcome.aspx

Select Problem with device, and select your console.

Select your problem and follow directions after that.

{Parity} · Jan 18, 2016

Sometimes performing a hard reset as per the instructions below will resolve this issue.

Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test
for results.

Let us know how it goes. Good Luck!

disc frolf · Jan 18, 2016

Before sending it in for a repair may I suggest trying to hard reset. While the Xbox is on press and hold the power button on the console until it shuts down wait till you see your power brick turn orange/yellow and then turn back on. This often fixes many
problems

BLACKMAMBA220 · Mar 25, 2016

Thanks!!! The hard reset worked for me.

Mister Maka · Oct 31, 2018

Glad to hear it BLACKMAMBA220!

If you ever have any other Xbox support questions feel free to create a new thread and let us know Because this thread is a bit older I'll be locking it, but thanks for letting us know the steps above helped!

D0p3

Do you use an external harddrive with USB 3.0? If you do. Plug it off abd try to connect. Xbox one has very bad problems with some kind of Usb 3.0 cable. If you read this Microsoft please fix this problem.

DrifterX22

Are you the one "in charge" of the WiFi? I ask because devices can be "kicked off" or blocked from the wifi by the person who administers or controls it. The block can be done by the MAC address so you wont get back on.

If it isn't the above then have you tried telling the Xbox to forget the connection and set it back up from scratch?

If you login to the router you can also clear the current table of devices and it will automatically refresh (wont hurt anything on the network already) and try to bring your console in again like its new.

A full power down and up will fix a lot of things if you have not done that I do suggest it. It can be done from the menu of just hold the Xbox button for 8 seconds; if you want a full reset remove the power cord for 30 seconds prior to turning the console
on again.

zTiredz

Uhm okay but thres no way Im able to test my network connection when its not even letting me connect to it at all in the first place lol

Internet Expert

If it's only been 6 months since you bought it, you can get it repaired with the
one year manufacturer's warranty provided by Microsoft.

Register your console's serial number to your account, and schedule a repair here:
https://devicesupport.microsoft.com

ngocphi

As we mentioned noone not even trading standards will touch any opened warrantied product I dont think you realize rhe issue

As soon as its labeled tampered noone not even thr police will touch it

For good reason Noone opens up unknown devices

Baring chemical leak due to tampering or hidden devices the same concept is applied to left behind brief cases

Also should be noted console bans also invalidates warranty this is to keep people from swapping out consoles to avoid bans

Fyi they dont need proof thats what you arent getting

As soon as they see the damaged sticker they dont touch it even with a 10 foot pole

It is immediate hands off and repackaged without even looking at it

Again due to safety reasons no manufacturer will allow any worker to work on unknown products

Therr is too many safety issues

"There's a hardware problem"