There seems to be an issue with my account

Discus and support There seems to be an issue with my account in XBoX Rewards & Social to solve the problem; I've been attempting to participate in the rewards program for the past couple of years but every time I get an email stating how many points I've... Discussion in 'XBoX Rewards & Social' started by Sly Fox Bandit, Jan 23, 2018.

  1. There seems to be an issue with my account


    I've been attempting to participate in the rewards program for the past couple of years but every time I get an email stating how many points I've earned there's an error stating: 'There seems to be an issue with your account: please reach out to our support
    forum team.' Any help regarding this error message and getting my lost points would be gladly appreciated

    :)
     
    Sly Fox Bandit, Jan 23, 2018
    #1
  2. tio Delfin
    tio Delfin Guest
    There seems to be an issue with my account

    I received an email with the next information:

    There seems to be an issue with your account:

    please reach out to our
    support forum team
    .

    We were unable to make your final Rewards deposit. Any pending Rewards

    Credits and unredeemed MyVIP Gems in your account will be converted into

    Microsoft Rewards points in late June, where you can redeem them for

    items in the Microsoft Rewards catalog.

    What´s the problem? What kind of issue I have?

    I will lost my rewards?

    I need the solution for this.
     
    tio Delfin, Jan 23, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    There seems to be an issue with my account

    Hello tio Delfin,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog
     
    XBLRewards8, Jan 23, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    There seems to be an issue with my account

    Hello Sly Fox Bandit,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your South African Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the
    time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
    your Microsoft account to match your Xbox Live Rewards location.
     
    XBLRewards8, Jan 24, 2018
    #4
  5. XBLRewards8 Win User

    There seems to be an issue with my account

    Hello iHunt81,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
    of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
    your Microsoft account to match your Xbox Live Rewards location.
  6. XBLRewards8 Win User

    There seems to be an issue with my account

    Hello tio Delfin,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog
  7. XBLRewards8 Win User

    There seems to be an issue with my account

    Hello Sly Fox Bandit,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your South African Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the
    time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
    your Microsoft account to match your Xbox Live Rewards location.
  8. XBLRewards8 Win User

    There seems to be an issue with my account.

    Hello GettyGetz,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog
  9. CRracer 912 Win User

    There seems to be an issue with your account:

    You will need to post in the support section of this forum so they can check into it for you.
    It's too bad their generated email with a link couldn't actually take people directly to where they needed to go...
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There seems to be an issue with my account

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