There is something wrong with my Xbox

kofi611 · Jan 28, 2016

The home button on both of my controllers don't work. I also have been asked for my account password, but I can't enter it because my screen freezes when I try to type.

:)

The Evil Joker6 · Jan 28, 2016

Is there something wrong with my Xbox?

Hey there. Could you try this - Turn your Console off and Remove the Hard Drive and then turn it back on without the Hard Drive and see if it still freezes.

Also give this a try -
http://support.xbox.com/en-GB/xbox-360/system/xbox-360-screen-freeze

If this doesn't work then follow the Intructions above from the guy above with a link to setup a Repair

Thanks

HyruleBalverine · Jan 28, 2016

Is there something wrong with my Xbox?

Hi there, Corbiz TwiST;

You may want to log into http://myservice.xbox.com and arrange a repair for your console. The pricing will vary depending on whether your console is still under warranty.

Addykin · Jan 28, 2016

Hi,

Try doing a hard reset by holding the power button down on the console for about 5 seconds.

This will hopefully restart the console.

Be aware that it sometimes takes a minute or two to reboot at this point.

I SIN0N I

Do you realize that accessing another persons account is a violation of the
Code of Conduct?

I do and it was contentious, he aloud me to play on his account.

Katiki88

Hi thanks for getting back to me. I don't have another TV but I unplugged and left it and bought a brand new hdmi and it's fixed/sorted itself now.

WPAK

Also be sure to check if all cables are connected properly... but it sure sounds like a hardware problem

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Have you tried to use a different TV as well as it can be an issue with the TV's HDMI port or the console's HDMI port.

If the same issue occurs after trying a different TV, you may need to create a repair order for your console by signing in to https://account.microsoft.com/devices.

An Old Freak

Do you realize that accessing another persons account is a violation of the
Code of Conduct?

There is something wrong with my Xbox