"There is no controller connected to USB"

I purchased the Xbox One Stereo Headset Adapter yesterday. Might I add I was extremely pumped and excited because my Astro A40's were no longer going to go to waste. I read the instructions, followed the instructions, and connected everything properly....Until
I hit a roadblock. I couldn't start the controller update because "There is no controller connected to the Xbox through USB"... However, during this process I had removed the batteries and was connected to my xbox one ONLY through a USB cord.....

So, I began my google search to see if anyone else was having this problem. It was hard finding results, but I finally found a submission to the Xbox One support forums with someone having the same problem. There was no Customer Support reply, only more
people who were having similar problems.

I have tried two separate USB cords. I've tried every USB outlet on the console with both cords.I have a plug and play kit (which works) and it connects to my controller and charges my battery, so I know it's not a faulty USB cord.

I powered down my xbox, waited 30 seconds, then started it back up to see if that would work. Also, my controller works fine. I haven't had any problem with it disconnecting or anything, it just won't allow me to update.

I would really just like some help. If anyone has encountered this problem, and has somehow figured out how to fix it or has had the Xbox One support reply to you and solve your problem, please let me know how to fix the issue. Thanks

:)

 

Controller disconnects when used to power on xbox console

Actually the problem is not there when controller is connected via USB cable with or without batteries in the controller. Wireless seems to be the issue.

 

Controller disconnects when used to power on xbox console

That's weird, that the controller loses contact when you have the batteries inside, while the console is connected to the controller via USB.

Have you checked if there is a Firmware update available for the controller?

 

Try putting the batteries back in the controller, hooking it up and then updating it while the controller is turned on.

I had batteries in my controller and it was turned on when I updated mine and had no issues.

 

Without a USB cord plugged in?

I tried it with batteries in the controller and it would stop the update process and say something similar to "Please remove the batteries before updating"

 

To anyone who has this problem, I found a solution on my own.

1) With controller connected to USB in the side port, pull the power out of the back of your xbox one.

2) Count to 30

3) Pray

4) Plug the power back into the back of your Xbox

5) Use your controller to turn the Xbox One on, and you should see on the home screen that your controller is connected to USB.

6) Plug in your Xbox One headset adapter.

7) Place your controller on the table, floor, anything stable to where it won't be able to move.

8) Start the update.

9) Hope that this helps you.

 

Having the same problem I have tried every usb port and turning off everything for 30 secs or more and it still giving me no controllers connected. Even with and with out batteries

 

My Xbox one controllers usb slot is broke... help?

 

Hey there DarkstorMzx338!

Sorry to hear about the controller issue! If your USB port is broken on your controller, I recommend requesting a replacement from our Online Service center. If you run into any
issues requesting a replacement, reach out to phone support from our Contact Us page for further assistance. In the future, please create a new thread. This way you can receive support specifically
tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!