there is a sad face icon where my game installs should be

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps one at a time to resolve the issue.

Solution 1: Repair the Gaming Services app.

Please go to Settings > Apps > Apps Features. Select Gaming Services, then click Advanced options. Click the repair button, try launching the game again using the Xbox app and see if it works.

Solution 2: Uninstall and reinstall the Gaming Services App

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to install the game again.

Solution 3: Try changing the region of your device to United States and see if that sorts it out.

Select Start > Settings > Time & Language > Language & Region.

Under Country or region, select your new region.

Hi Stephen!

Please reset your Microsoft Store. You may also check for your Windows updates and check your date, time & location.

Follow the guide here: https://support.microsoft.com/en-us/account-bil...

Don't forget to reset your Xbox app as well.

Select Start > Settings > Apps > Apps & features.
Select the More icon next to the app you want to fix.
Select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Repair if it's available. If it isn't available or doesn't fix the problem, select Reset.

I reset both the Xbox app and the Microsoft Store app and reset my computer. But the sad face is still where the install button should be.

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If I may ask, are you unable to download any games from the Xbox game pass library, is that correct?

Hi Manuela!

Windows 10

Just the sad face, no other error code or anything.

I just installed the XBOX app today so it should be updated.

Checked Windows Update, all good.

I'll try the other alternatives you mentioned tomorrow.

Thanks!