"There is a problem with your game or app, in your queue, cancel the install for %2 and...

Hi, ShadowStrike969! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues installing Elden Ring.

If you don't mind, I'd like to ask you a few questions:

- May I ask which Xbox model you are using?

- Are there any external storage units plugged into your console?

- To clarify, when you say you've tried a soft and a hard reset, do you mean factory resets?

- Do you, by any chance, have a different network you could try with your console? Please note that even a phone's hotspot would work for testing purposes.

Thank you! I'll be looking forward to your reply.
Best regards.

This method worked for me, but it can take some time for the download to disappear from the queue.

Step 2: Cancel the download

"On the Home screen, scroll to the right and open My games & apps.

Select Queue.

Highlight the game you’re trying to install.

Press the Menu button on the controller.

Select Cancel."

I hope it works for you too

If the power cycle option doesn't work, Cancel the update in your queue.

Failing that, un-install the game and re-install it

Hello, Karandeep. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Is the game showing as installed if you go to Start > Settings > Apps > Apps & features? If it is, please try to uninstall it from there.

If it is not there, try to cancel the download/installation from the Xbox app and try again. Are you able to do this? Or the game does not leave the queue when you try to cancel the installation?

Waiting for your kind reply.

Hi
TheBeast,

Thanks for reaching out to us here on the
Forums!

So when trying to download games, it
will provide the error message "installation stopped", correct? Also, just to confirm is the install issue with Disc or Digital content and is it games and apps or just one specific game? Please
check out the following to Troubleshoot
game or app installation problems on Xbox One.

If the steps above didn't
resolve the problem, you should cancel the game installation. Here's how:

1. On the
   Home
   screen, open
   My games & apps.
2. Select
   Queue
   and highlight the game or app you're trying to download.
3. Press the
   Menu
   button on your controller, and then select
   Cancel.

You can then reinstall the game by inserting the disc
or downloading again from Microsoft Store. To download the game again, search for and select the game in Microsoft Store, and then select
Install. Once you've restarted your download, check the download speed of your game or app again.

Give these a try and let us know how it goes