There has been fraud on my microsoft account, impossible to resolve in the help centre and...

My name is Fernando I'm an independent consultant, I'm happy to be able to help.

I'm sorry you're going through this, in your case I think you better keep trying

It may take several business days or more for it to appear in your account, but if you still need help, keep trying to contact us via online support, I don't see any other more effective way to resolve it.this problem.

Also not helpful. It was an authorized charge-- about 10 years ago. Credit card company will say it is between you and Microsoft-- been down that road before. It is not fraud. (But yes it seems at some point, it becomes that if they make it so hard, to impossible to cancel.)

Does Microsoft have a human somewhere that can troubleshoot this?

Thank you all for your replies. This is still an issue. The call centre I keep getting told to phone is in the US, unless I'm missing a UK call centre for Xbox? Being at work during their working hours I can't. I've made a new Microsoft account now I just
need the Xbox account off my hacked and locked Microsoft account transferring over, sadly Microsoft have been no help during phone calls.

Hi there! My name is Stephanie and I'm more than happy to help you out!

I'm sorry to hear that you are experiencing this with your Microsoft account. I know how frustrating it can be since I'm a player just like you. Don't worry, let me help you.

Unfortunately, escalating an account compromised recovery case through the Microsoft Xbox Support is the last option to recover your account. Try to contact them once more, hopefully they will be able to offer a solution and complete the escalation process. You may contact them using the link below:

https://support.xbox.com/en-US/contact-us

Kind regards,
Stephanie

Thanks for the email but it has not assisted me I am a retired bank officer and knew the procedures in place when a fraud occurs. My problem is I have now a debit in my paypal account which has nothing to do with me. If i try to contact paypal the response is to contact microsoft.

What I want is to send microsoft details of my fraud, they must have frauds dept . Surely I am not an isolated incident this must be occurring frequently