There are some unexplainable charges on banking account

Marine Ace51 · Dec 13, 2016

I am needing a phone number so we can call to verify what account made these charges to my checking account.

:)

Mark Sherwood · Dec 13, 2016

Unexplainable charges?

IStewieee x hey there

My advice would be to go ahead and check your billing portal to see if you can identify why you are being charged. Using your Xbox LIVE login details, simply visit this page here ( commerce.microsoft.com ) and sign in. From there you will have access to
every purchase and transaction that you have made in relation to your profile. If you do not see the £5.99 charge in your billing portal, then that specific charge will likely be for another gamertag that is linked to your payment instrument.

Whether you can, or cannot see the £5.99 charge, you will have to contact the 'Billing Department' via phone support (HERE) to take this any further. No one on these forums can discuss your
billing issues with you.

I hope you all the best with this.

Many thanks,

Cloud

IStewieee x · Dec 13, 2016

Unexplainable charges?

I bought a 12 month gold membership for xbox live in june 2012 and got charged £39.99 and that was fine. Then every couple of week (every 3 or so) i kept getting charged £5.99 from xbox live when i hadn't bought anything extra or even used my xbox. They
are still happening and i am not happy and want it to stop and want a refund.

Miss Bijoux · Dec 14, 2016

Hey there -

If you haven't already, I suggest reaching out to your bank for further information regarding specific charges. If you have questions relating to your Microsoft/Xbox Live account, you can
contact support here.

Thanks for understanding.

Miss Bijoux

Hey there -

If you haven't already, I suggest reaching out to your bank for further information regarding specific charges. If you have questions relating to your Microsoft/Xbox Live account, you can
contact support here.

Thanks for understanding.

Smwutches

You would need to contact support and speak to billing for that information. http://support.xbox.com/contact-us

You should never post your personal information on a public forum.

Mark Sherwood

IStewieee x hey there

My advice would be to go ahead and check your billing portal to see if you can identify why you are being charged. Using your Xbox LIVE login details, simply visit this page here ( commerce.microsoft.com ) and sign in. From there you will have access to
every purchase and transaction that you have made in relation to your profile. If you do not see the £5.99 charge in your billing portal, then that specific charge will likely be for another gamertag that is linked to your payment instrument.

Whether you can, or cannot see the £5.99 charge, you will have to contact the 'Billing Department' via phone support (HERE) to take this any further. No one on these forums can discuss your
billing issues with you.

I hope you all the best with this.

Many thanks,

Cloud

IrPaPPY13

They just told you that don’t have an account. There’s nothing you can do?

Ricardo Lechuga

Hi Brittney_Gaspard! My name is Ricardo an independent advisor ready to help you with this situation!

Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history.

https://account.microsoft.com/billing/orders

Compare your account with the charge in question and review the common causes list below.

If you believe someone has acquired your payment info, contact your payment provider to prevent further charges, then change your Microsoft Account's Payment options.

If you think your account has been compromised, read how to recover your account.

https://support.microsoft.com/en-us/account-bil...

More information here

https://support.microsoft.com/en-us/account-bil...

There are some unexplainable charges on banking account