Theft by microsoft

scottwaring1 · Jul 23, 2019

I recently purchased, well tried too purchase 2800 vbucks on my card for £19.99. When the transaction went through an error message flashed up, went off, and no vbucks were added too my account but i was still charged!!! After being on the phone too microsoft
themselves and doing all sorts on my account i was told by a very rude woman that i had somehow consumed them even though they never appeared. I have been in touch with epic games via email who have been through my account an have no records of any transactions
being made the day i have a reciept for, anyone got the faintest idea what i can do here? Filed for a refund 3 days ago no reply....

:)

scottwaring1

Submitted it 3 days ago no reply.

annix

Hi there! Have you tried the form at this link?

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

XBF Steven R

Hey there scottwaring1

Thanks for reaching out to Forums for clarity on your problem concerning you not getting your Vbucks. As previously posted, if the money was transacted from your account and it shows on your order history but did not populate in game, the best thing for
you to do would be to talk to the developers, who are only entity with the power to manipulate that in game currency. Though there might be some troubleshooting that could maybe load your account up as up to date as possible you may want to try.

I suggest if you haven't then to try following the steps in
Find your games and add-ons on Xbox One, and if that doesn't help, I would recommend then contacting customer support so see if there is anything else that can be done.

As for the refund, if you were denied, the only means to appeal the decision would be to respond to the email you would have gotten after submitting the request.

Lastly, I would like to remind you that it is against the
Xbox Forums guidelines to create negative posts towards any company.

Thanks for reading

scottwaring1

I have spoken too the support team who told me i had consumed the product, the whole point of me posting this was for answers no repeating what ive already stated, xbox claim i have spent the currency when the currency didnt appear on my account!!! So
unless someone has magically linked there account too mine an the vbucks have gone too them and not me i have no clue what too do as epic are telling me its microsoft and microsoft are telling me im a liar!!!!!

scottwaring1

No, epic did not ask for screenshots as they went through my account and found no history of any transactions on that day and have told me too contact the microsoft store too resolve it. Microsoft have told me i have consumed the product, too which i asked
for proof of what i had spent the product on.

And as for not liking my terminology, i have paid for a product and not recieved it, so in my eyes thats theft. Multi billion pound company saying ive consumed the product without any proof. Absolute joke.

Theft by microsoft