The YouTube app on my Series X won't allow certain videos to play. The screen goes black...

Hi ItsGUnit, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can reset your console.

Please, follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

I am having the same problem. Mostly on video streaming apps like Youtube and Media Player this happens also with some games. I try booting up GTA Trilogy and it black screens every single time on the opening but the audio still goes. Does turning off and on the tv fix the problem for anyone else? It does for me but this is completely unacceptable for a new console. Has anyone tried sending their console in for repair? Did it work? I have a Series X.

I have an Xbox Series X and FH5 from Dec 21. Been playing fine for a couple of months, lots of play and progress in game. The other day it wouldn't load for no reason, it won't allow me to load from game pass either (just black after the initial small print about Mexico). I uninstalled and reinstalled the game (several hours!) and then got some new loading screens (car instruments, producer graphics and sounds, etc.), then screen then goes black and it won't load still. Have uninstalled and reinstalled again. Same problem - starts to load and then dies. Other games (e.g. Fornite) work... Any ideas please?

I have the same problem. It's happened quite a few times.

Series X and Lg CX.

Watching Netflix, the screen goes black. I still see the Netflix interface and if I back out of the video, I get back to the Netflix selection screen. Pressing the home button takes me back to the Xbox dash board. Going back into the video, it plays for 2 seconds, and then black screen again. At first I thought it was Dolby Vision, so I disabled that, and still black screen. Changed it from 120hz to 60hz, black screen. I ended up closing the Netflix app from the Xbox Dashboard and it seems to be working fine now.

I'm pretty tech savvy, so I can troubleshoot, but for someone that isn't, this is horrible. Especially after paying money for this thing. It should just "work"

search the following on youtube he shows the protection in the video, i cant post the link here as not allowed

"Xbox Series X Teardown - A Repairability Perspective"