The Xbox regain account quiz thingy is driving me mad.

Leon2477311 · Dec 16, 2023

Right so my accounts email is my dad's and randomly one day he just couldn't access it because it said there was suspicious activity.

Now I can't get into my account.

I've tried the quiz but the questions are just simply unfair and quite stupid.

For example one question asked if I'd made any purchases.

Yes, I have but I've got the money through Xbox gift cards and not credit cards, there is nowhere to say I've done it with gift cards so it's automatically question wrong.

For example again, a question asked me to list my password, I did. I've only used 1 password.

The next question said list other passwords so once again question wrong.

This ai system is unfair.

Please Microsoft, fix this.

I've spent so much money on that account , I don't want to lose it forever

Please

You can contact me at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Or you can reply.

:)

Kathy A.

Hello,

We understand that you are trying to recover your account. We know how important it is for you to access the account especially as it is linked to your Xbox and purchases. Just to set your expectations, the Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. Please allow me to do the best I can to help you recover your account.

Security information is added to an account for validation purposes. If the account detects suspicious activity the system will require verification of the owner which in this case happened to you.

The active the security information (alternate email address or phone number) the bigger the chance of account recovery.

To ensure we are on the same page, can we ask what the error message you are getting when you access your account through this link: Microsoft account | Home? Please provide us a screenshot of the message and conceal your personal information like email address.

By the way, do you recall using VPN or any third-party apps that may change your IP location that makes your log-in to the account suspicious? Or you/Dad did not access the account on that specific day?

If you have tried to reset the password of the account, we recommend you resubmit an account recovery form. For tips for account recovery form: Help with the Microsoft account recovery form - Microsoft Support.

Account recovery is in your hands.

Sincerely,

Microsoft Community Moderator

Kathy A.

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Hexes x

And is says disc is unreadable and its a games on demand sorry for making slot of type answer thingys im just mad

FiveWizz

don't mean to hurt your feelings but there's a real easy way to do that epic jump quest thingy just using a alien vehicle. :/ don't be mad.

EdibleBobby

This is happening to me too!!! It's driving me mad!!

The Xbox regain account quiz thingy is driving me mad.