The Xbox is telling me I need to sign into the account that bought Hogwarts legacy but I...

Discus and support The Xbox is telling me I need to sign into the account that bought Hogwarts legacy but I... in XBoX Games and Apps to solve the problem; I keep getting an error with troubleshooting Hogwarts Legacy telling my me I need to sign into the account that bought that game. I have restarted my... Discussion in 'XBoX Games and Apps' started by Josh Kenska, Feb 17, 2023.

  1. Josh Kenska
    Josh Kenska Guest

    The Xbox is telling me I need to sign into the account that bought Hogwarts legacy but I...


    I keep getting an error with troubleshooting Hogwarts Legacy telling my me I need to sign into the account that bought that game. I have restarted my Xbox multiple times and nothing has changed. I have the transaction saying I bought the game and the Microsoft store tell me I own the game. The error code seems to be (0x803f9006) .

    :)
     
    Josh Kenska, Feb 17, 2023
    #1
  2. Rachit Saxena1 Win User

    Hi Folks, Need help with upgrading a gifted version of an Xbox game - i Bought the game compatible with Xbox X|S rather than Xbox One.

    Which edition did you buy

    There is two

    Legacy and legacy gold

    Legacy had both

    You just need to find the xbox one copy in yoir ready to install library
    I bought this version - https://www.xbox.com/en-in/games/store/hogwarts-legacy-xbox-series-x-s-version/9mt5nj5w7b8z

    Should have bought this one - Hogwarts Legacy: Digital Deluxe Edition - https://www.xbox.com/en-IN/games/store/hogwarts-legacy-digital-deluxe-edition/9MW10GX140N1/0010

    Thank you for helping out.

    Thanks
  3. DeniqL Win User

    The Xbox is telling me I need to sign into the account that bought Hogwarts legacy but I purchased it on my account

    Hi, Josh, I'm Luis a Xbox user just like you. Thanks for reaching out us here. Sometimes game licenses can get glitched.

    Let's try deleting your profiles cache

    Delete account Cache

    Remove Account:
    1. Press the Xbox button.
    2. Select System > Settings > Account > Remove accounts.
    3. Select the account that you want to remove, and then Remove.
    4. Close.

    Power Cycle:
    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

    2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

    Add Account:
    1. Press the Xbox button.
    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
    3. Enter the Email Address and the Password.
    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

    After that, try and test the game again
  4. Rostom L Win User

    Hogwarts Legacy for Series X/S saying “Not playable on this device”.

  5. Rostom L Win User

    Hogwarts Legacy Digital Deluxe Edition Not playable on this device

    Hi Erick.Solis!

    The Hogwarts Legacy: Digital Deluxe Edition should be compatible on your device. Please try to purchase it instead directly to the website. Just make sure that you're signed in with your correct account online.

    https://www.xbox.com/games/store/hogwarts-legac...
  6. Darhyl Mayte Amizola Win User

    Harry Potter Legacy Console Installation

    Hey there!

    Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help. If I may ask, are you able to check the game Hogwarts legacy Xbox One version or the Digital Deluxe version, if it's installable on your Xbox One console?

    Since you have purchased the game Hogwarts Legacy: Digital Deluxe Edition, indeed you should be able to access the game on Xbox One console.

    You will need to perform some basic troubleshooting steps in order to fix this. Please remove your Microsoft account (Where the game Hogwarts Legacy was purchased) from your Xbox One console > restart your console > re-add your Microsoft account > then check to see if it works here's how to remove your account:

    1.Press the Xbox button  to open the guide.

    2.Select Profile & system > Settings > Account > Remove accounts.

    3.Select the account that you want to remove, and then select Remove to confirm.

    > then restart your console and proceed with re-adding your Microsoft account. You've got nothing to worry as this will not delete your saved data progress.

    Then check if you can install the game Hogwarts Legacy: Digital Deluxe Edition or Hogwarts Legacy: Xbox One version on your Xbox One console.

    Reference links:

    https://www.xbox.com/en-in/games/store/hogwarts...

    https://answers.microsoft.com/en-us/xbox/forum/...

    https://answers.microsoft.com/en-us/xbox/forum/...

    https://www.hogwartslegacy.com/en-us/faq

    https://gamerant.com/hogwarts-legacy-deluxe-edi...

    ​​​​​Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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