The Xbox game refund service page isn't loading

I've gone through the ~4 page yes/no form and been redirected to "Request a refund" page like seven times now on four different occasions and the page just loads for like a minute and then says

Ooops! What happened to this page?
which is annoying and feels mocking with that stupid Mii-ripoff grrrrrrrr

Anyway, I've owned the game (Skyrim Special Edition) for like a week and a half (the max is 2 weeks) and have played it for less than 2 hours and have tried on a computer and phone, and this page still won't load! Which is really annoying! Anyway,
I really want my 24 bucks back and this is pretty time sensitive so any help/direction would be really appreciated. Thanks, famously calm and understanding Xbox community

Solved! For anyone else with this problem you need to use a browser-capable device WITHOUT iOS on it (at least right now). Or maybe you just can't use Safari. I used my friend's stinky Android (ew) and it worked so uhh do that if you're having this issue. Androids
have won the battle but not the war.

I hate that goddamn Virtual Assistant. I am not asking about Battlefield IV.

Hi henrymoonrabbit,

Glad to hear you were finally able to submit your refund. Now I know from you if someone else have this problem it might be IOS causing it. Thanks!

Hello LindseySaxton!

Thanks for reaching out to Xbox forums support.

Try accessing the refund page from another device or another browser.

Again, in order to submit the refund request, visit this link here :
Request an Xbox digital product refund

You can always
contact us here for further assistance, but all refund requests must go through that form.

Hope this helps! Let us know!



Happy Gaming!

Felix

Xbox forums support

Hi there Torin,

Please try a soft factory reset of your Xbox One console selecting the option to keep your games and content to avoid having to download them again. Any changes with this experience after that?

If not and you're still experiencing this, please send us your Detailed Network Stats (Settings>Network>Network Settings>Detailed Network Statistics) as seen on your Xbox One console so we can take a closer look into this with you.