The Xbox Design Lab cancels my order for a custom controller as soon as I place it and does...

Hi

According to the faq section on the
Design labs websitee it is not possible to change the design after an order has been placed.

Can I change my design or cancel my order after placing an order?

Unfortunately not. Your controller starts to be created soon after you submit your order. And since it is customized specifically for you, no design changes are allowed once your order is submitted.

Can I return my controller online or to a Microsoft retail store if I do not like it?

Sorry, controllers cannot be returned for this reason.

Before you check out with design lab it actually states this in the cart:

Due to the customized nature of Xbox Design Lab, you cannot cancel or modify your order once it is placed. Your Xbox Design Lab order will deliver in 2 to 3 weeks.
You will be charged immediately, and the order cannot be returned or refunded.

Hello Tyler,

In front page of XboxDesignLab website you can find a FAQ section with answers on your questions:

Can i change my design or cancel my order after placing an order?

Unfortunately not. Your controller starts to be created soon after you submit your order. And since it is customized specifically for you, no design changes are allowed once your order is submitted.

Can i return my controller if i do not like it?

Sorry, because Xbox Design Lab controllers are customized specifically for you, they cannot be returned.

I'm sorry to say, but you can't cancel your order or return it after you confirm it.

It may take 1-2 days to actually get to you once it's been shipped, but it takes longer than that to actually create the controller. This is listed on the screen before you complete your order:

Due to the customized nature of Xbox Design Lab, you cannot cancel or modify your order once it is placed. Your Xbox Design Lab order will deliver in 2 to 3 weeks.
You will be charged immediately, and the order cannot be returned or refunded.

Hi there

i am wanting to customize my xbox controller on this

website

If by "this website" you mean the
Xbox Design Lab then yes. The customized controllers you order via the Design Lab website are all wireless, and can be transformed for latency free wired gameplay by connecting them with a Micro USB cord to the console.