the xbox audio. Is not working

Here is how I understand the whole headset compatability works (maybe someone can correct me if I am wrong):

GAME AUDIO

If your headset gets the game audio via a box linked to your gaming machine via optic audio out - this audio will continue to work as designed, as the xbox One has optic out as well.

CHAT AUDIO

If your headset gets the chat audio via a direct bluetooth wireless link to the xbox360 machine - then this headset will not work with chat audio on the xbox One.

If your headset gets the chat audio wireless via a bluetooth puck that plugs into the 360 controller (not a direct wireless link to the gaming machine) -then this may work with the xbox One depending on how the forthcoming adapter works with next gen controllers.

If your headset gets the chat audio via a cable directly connected to your xbox360 controller - then this may work on the xbox One depending on how the upcoming adapter works with the xbox One controller.

the controller has to be hardwired for audio to work as the xbox controller bluetooth does not allow audio passthrough.

Hi Jeffrey, this is Manuela!. I'm an Independent Advisor ready to assist you with this

But before that please tell me:

What console are you using?
Is this happening across all the system or only inside an specific game?
May I know if you some procedures to fix this?
Or did you tried all the possible solutions from this related article?

https://support.xbox.com/help/hardware-network/...

Hi Max,

Thanks for reaching out to the forums. We understand having audio issues. Have you happened to maybe change the setting where you can hear through headset. Go to audio chat headset mixer set to the middle.

Thanks,

Brad

Sorry, I tried all of that and nothing worked.

However, there is some good news. I turned my Xbox on yesterday and the audio was working again.

I turned it on today and the audio didn't work. But then I turned the Xbox on and off and it worked again - so I'm not quite sure what the problem is. The audio seems to work intermittently. I will just hope for the best at this point. Thank you for
your time.