The View Button Does Not Work On My Xbox One S Controller.

My controller stop working too series x , factory controller . Last night working and today my samsung tv remote control my xbox and the xbox controller no longuer view by the xbox , i use another controller from my other xbox seris s , and this controller work but not the one work last night , i try the little button to match xbox with but nothing , the controller do no longuer view on my xbox series x , can control de series s but can't be view or connect to the series x anymore

Hello Legit7349,

Thank you for posting here on the Xbox forums. We understand that the view button is not functioning on your controller that came with your new Xbox One S Digital Edition console. You have a couple of options here. You can return the console with the controller
to the retailer to get a replacement. I don't think they would just take the controller alone.

You could also go through the controllers warranty and get it replaced through the mail. This usually takes a week or two since you would have to ship your controller to us before we ship a new one back to you. Check out this link to set up a replacement: Request
an Xbox controller replacement

If you are having trouble with the buttons on your controller not registering you may need to purchase a new one.

This is absolutely not helpful. There is nothing that resetting the console will do to fix a single controller button not functioning.

Just wanted to drop my experience here—in November my partner bought me the Fortnite purple controller, and it came with a defective (half-functioning, maybe functional 35% of the time) view button. Filed a warranty claim, got a new one, which had an
entirely non-functional view button. Filed another one, sent that one in, got my new one today, and guess what—it's ALSO defective, with another entirely non-functional view button.

I'm about to talk to another representative because I'm absolutely livid at this point. It shouldn't take three months to get my hands on a functional controller from the
people who make the controller. Hopefully controller #4 is the charm.

Hello all,





As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.





Thanks,

Brad