The store does not open I need help

Hi,

try removing your account from xbox and readd it to see if that fixes the issue

I have almost the same problem with the Xbox app on W8. It opens, but does not let me sign in. And equally the store, does not open.

Hello Udder Discharge,

I understand that you are having trouble with the Xbox store not opening or crashing, and that you have tried several troubleshooting steps without success. I apologize for the inconvenience and frustration this may cause.



You have explained that you already performed a factory reset while keeping your apps and games, but it still continues to have the same issue. My last resort for this would be to factory reset and remove everything, if this is the case. I would be referring you to the live support team for them to further investigate what is going on with your device. They have the right tools to further diagnose the issue and provide you with a timely resolution.

Follow the guide below to contact our live support:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hi Waldherz,

Thanks for reaching out and we apologize for the frustration this situation has caused. So the refund was not processed since it was denied but the game Forza Horizon 4 is not available on
the account? Verify the item was not refunded and still shows the entitlement. Please follow the information below:

1. In a web browser,
   sign in to your Microsoft account
2. Select
   Payment & billing
3. Select
   
   Order history to view your purchase
   history

Also, to see what entitlements are active on the account, visit
My Games.
It would be best to locate the account it was purchased on, because if it's not in the
order history then Customer Support would not be able to see it if you were to call in.

Please let us know if you see this information

Leider habe ich zu den normalen Rufzeiten wirklich keine Zeit, da ich dort auf Arbeit bin und am Wochenende bin ich auch öfters stark beschäftigt im Moment :/

[Mod Translation: Unfortunately, I really don't have time at normal call times, as I am there at work and on weekends I am often busy at the moment:/ ]

Moin!

Ich kann Deinen Frust gut verstehen, aber wenn man mal GANZ ehrlich ist, muss man halt mal auch schauen was seine Prioritäten sind. Ich bin auch berufstätig, und nach einem Hauskauf gehen die Wochenenden auch bei mir größtenteils für Renovierungsarbeiten
und ähnliches drauf.

Ich kenne Deine Arbeit und Deine Wochenendplanung nicht, aber da Dir diese Rückabwicklung so wichtig zu sein scheint, dass Du gleich das Gesetz zitierst, wird es doch wohl möglich sein, mal 10 Minuten Deiner Zeit abzuzwacken und mit dem Support rumzudiskutieren
;-)

Um halt auch das Gesetzbuch auszupacken: Dir stehen gesetzlich (§4 Arbeitszeitgesetz) Ruhepausen zu. Nutze diese um halt mit dem Support zu plaudern.

Meiner Erfahrung nach, war der Support eigentlich immer recht kulant, solange man nicht offensichtlich das System "ausnutzt".

Aber zu Deinem Problem:

In den Nutzungsbedingungen des Xbox und Windows Store heißt es, dass digitale Käufe wirklich final sind, und nicht zurückerstattet werden.

Wie EXLEX aber auch anmerkt, wenn wirklich ein Fehler vorliegt, und Du sonst für das Jahr noch keine Rückzahlung beantragt hast, drücken die auch mal ein Auge zu.

Alternativ könnte man mal versuchen herauszufinden, warum Dein Spiel so 'rumzickt.

Kannst Du mal auf
https://commerce.microsoft.com schauen, was Du im Endeffekt gekauft hast?

Aus Deinen Posts lese ich heraus, dass Du das Spiel für Windows 10 PC aus dem Store gekauft hast?

Öffne mal den Windows Store, und klicke oben rechts das 3-Punkte Menü an.

Dort wählst Du dann "Bibliothek".

Hier solltest Du dann Deine ganzen gekauften Spiele und Apps finden.

Bei mir wird neben einigen gekauften Titeln zumindest auch Forza Horizon 4 aus meinem Game Pass Abo angezeigt und auch die dazugehörigen DLC's die ich entweder gekauft habe ("Best of Bond" Autopaket) oder durch Aktionen gewonnen habe (ein besonders T-Shirt
aus einer Mixpot Aktion).

Beachte auch, dass Du Deinen Rechner mit den neuesten Windows Updates auf dem neusten Stand haben solltest, und auch im Store mal "von Hand" die App-Updates anstoßen solltest (Drei-Punkte Menü, dann "Downloads und Updates", und hier "Updates abrufen" klicken).

Vor ein paar Wochen/Monaten gab es neben einem Store update auch ein "Store content downloader"
Update (oder so ähnlich, kann auch ganz anders geheißen haben, aber vom Sinn her war es halt eine Unter-App, die sich um Download und Installation von Store Apps gekümmert hat).

Viele Apps (auch Windows 10 "Standard" Apps wie Mail und Kalender oder OneNote) haben beim Download Fehler angezeigt, weil dieser Downloader weiter unten in der Warteschlange der Updates war.

Erst als ich diesen Downloader manuell mit "jetzt herunterladen" priorisiert hatte, und den Store neu gestartet hatte, haben sich die anderen Apps problemlos installieren und updaten lassen.

Vielleicht verhilft das ja Deinem Rechner das Spiel erfolgreich auf die Platte zu schaufeln, und Du brauchst keinen Support und keine Rückerstattung, sondern kannst glücklich und zufrieden Dein wohlverdientes Spiel zocken!

[Mod Translation:

Moin!

I can understand your frustration well, but if you are honest with GANZ, you have to look at what your priorities are. I also work, and after a house purchase the weekends also go to me mostly for renovation work and the like on.


I don't know your work and your weekend planning, but since this backhandling seems so important to you that you immediately quote the law, it will probably be possible to take off 10 minutes of your time and discuss it with the support;-)

In order to unpack the statute book: You are entitled to rest breaks by law (§ 4 Working Time Act). Use them to stop chatting to support.

In my experience, the support was actually always quite culprited, as long as you don't obviously "exploit" the system .




But on your problem: The Xbox and Windows Store terms and conditions state that digital purchases are truly final, not refunded.


However, as EXLEX also notes, if there really is an error, and otherwise you have not applied for a refund for the year, they also squeeze an eye.

Alternatively, you might try to find out why your game is so ' rumbling around.


Can you look at
https://commerce.microsoft.com what you ultimately bought?

From your posts do I read out that you bought the game for Windows 10 PC from the store?


Open the Windows Store and click on the 3-point menu at the top right.


There you then choose "Library ."

Here you should find all your purchased games and apps.

In addition to some purchased titles, I also see Forza Horizon 4 from my Game Pass subscription and also the associated DLC's that I have either purchased ( "Best of Bond " car package) or won through promotions (a especially t-shirt from a mixpot
action) .

Also note that you should have your computer up to date with the latest Windows updates, and also toast the app updates in the store "by hand " (three-point menu, then "Downloads and updates ," and click here "Get updates ").

A few weeks ago, in addition to a store update, there was also a "Store content downloader " update (or something like that, it may also have been quite different, but from the point of view it was just a sub-app that took care of downloading and installing
Store Apps).

Many apps (including Windows 10 "Standard " apps such as Mail and Calendar or OneNote) have shown errors when downloading because this downloader was further down the update queue.


It wasn't until I had manually prioritized this downloader with "Download now ," and restarted the store, that the other apps had been easily installed and updated.


Maybe this will help your computer successfully scoop the game onto the record, and you don't need support and no refund, but can happily and contentedly gamble your well-deserved game!]

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[Translation will only get the TL;DR version:]

Contact support. Even your busiest job is required by law to give you a break from work, so there HAS TO be a time for you to get that done.

Alternatively check your purchase history, if you really bought what you think you bought.

And finally, make sure your PC has the latest Windows Updates, and also the Store apps are completely updated. Make sure in the 3-Dot-Menu under "Downloads and Updates" that there are no pending updates. Manually check for updates with the button in the
upper right.