The social part of my xbox game bar isnt working it just says '' we cant show your friends...

HI,

Ive done all of the above alreasy to no avail.

Ive updated everything and reinstalled the apps.

Ive even tried just using the xbox app on pc and when i create a party all it says is "Connecting" in the party window and no one can join the party.

Thanks

Matt

Hello Mattp077,

Thank you for performing the troubleshooting steps. Since it is still not working, the issue may seem more complicated and need further investigation. We recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them, as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hello Mattp077,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble with the social part of your Xbox game bar. This issue can sometimes happen due to network problems or server maintenance.

If you’re experiencing issues using Xbox Game Bar on your Windows device, make sure that you have the latest version of Windows and that all your Windows updates are complete. If you’re experiencing issues with your shortcuts not working, check for updates and ensure that you’re using the latest version of Xbox Game Bar.

Please try the following steps to troubleshoot the problem:



- Check your internet connection and make sure it is stable and fast enough for online gaming.

- Restart your Xbox game bar by pressing Windows + G and then clicking on the settings icon and choosing Restart.

- Sign out and sign back in to your Xbox account on the game bar.

- Update your Windows 10 and Xbox game bar to the latest version.

- If none of the above steps work, please contact us again with more details about your system and the error message you are getting.



Please see: Troubleshoot Xbox Game Bar on Windows | Xbox Support

We apologize for any inconvenience this may have caused you and we hope you can enjoy your gaming experience soon.

Thank you for choosing Xbox.

Working hard all week looking forward to social game of fifa......dashboard says friends are online but when i open friends list...."we cannot show your friends right now" oh and xbox support says no issues grrŕrr

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unable to qualify