The shipping label for my service order will not generate... Its been 2 weeks

I'm also experiencing issues of xbox suppoert service quality from some time. There is a problem with delivering shipping labels from UPS system after creating a service order on the support website.

After few calls to the call center finally got a shipping label and sent the elite controller.

But right now it almost 2 weeks after I received a confirmation that controller has left the service center and it I'm still waiting for it to be delivered. It takes too long this time.

MS, what is going on with your support and service orders?

its been 2 days and still no shipping label in email

Are you returning a purchase? if so, then yes. All you need to do is to include everything you received in its original packaging and attach the return label to the shipping box. Make sure there are no other labels on the shipping box.

If it is for a repair, then follow the instructions here:

The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see:

How to pack for shipping

After your device has been packed, print your shipping label, tape it to your package, and then follow the shipping instructions in the confirmation email.

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

I have placed an order for repair, and have paid for expedited shipping TWICE, and NOT ONCE has a shipping label been available to print. There is no information on where to send my console for repair, just a nice note in my Service Box that my order is
"In Process". Have spent many hours with the online support staff trying to get a shipping label, to no avail. Amazing to think that Microsoft has turned into a garden-variety internet scammer.

I agree wholeheartedly, I have always thought that an item should NEVER show up as shipped until the first time the label has been scanned (which means it has been picked up by the carrier.) Unfortunately, this is not just an Xbox problem, though, because
sites like eBay, etc. all immediately generate a "your order has shipped" message as soon as the label is printed (i.e. the tracking number has been generated.) Sadly, that means for an indeterminate amount of time, the tracking number will show no information
(or in some cases will say "shipping information received" or something like that.)

Another problem is, when MS generates the shipping label, it goes for an extended time with no tracking info because I don't believe UPS actually scans it until it enters the United States (any time I've had mine shipped, Mexico never shows up on the tracking,
just "McAllen, TX" which is the closest US location.) So, after the label is printed, it has to be put on a truck and shipped across the border before UPS picks it up in McAllen, basically.

I had this exact issue when I had my 360 repaired, it appears there is only one time or so per week that packages are picked up - they are designated as "shipped" by the repair facility, but they haven't yet been picked up by the carrier.