The screen sometimes not responsive or showing unwanted messages when playing

Discus and support The screen sometimes not responsive or showing unwanted messages when playing in XBoX on Consoles to solve the problem; Greetings, There are problems that keep bothering me when playing my game on Xbox One. I bought my Xbox One, which is Xbox One Day-One Edition, at... Discussion in 'XBoX on Consoles' started by SpaceDefiner, Jul 6, 2014.

  1. SpaceDefiner
    SpaceDefiner Guest

    The screen sometimes not responsive or showing unwanted messages when playing


    Greetings,

    There are problems that keep bothering me when playing my game on Xbox One. I bought my Xbox One, which is Xbox One Day-One Edition, at Amazon. I got it days ago! The first time I turned on the system I was surprised that it required updating that internet
    connection is a must. Fortunately there was a strong WiFi that enabled the updating to finish as expected (I live in the country where has very poor internet speed!).

    After restarting my system, I put my very first game I bought for Xbox One, which is NBA 2k14, into the system to play! The messgae shown on the screen told me to install the game in order to have all the access to the game, so I installed it. It took so long
    that I almost aborted the game (it stopped at 99% downoading complete for 50 minutes); the game just finished installing it to the system nonetheless!

    As I played, sometimes I accidently pressed the small button on the right (which functions as START BUTTON), and there would be something loading popping out to the right side of the screen. After like a minute, it displayed like some errors existed that
    HELP page was unable to do the work, asking me to press B-button to go back. The problem is that I could not only close that HELP page on the right side by pressing B-button, that HELP page would cause the screen not being responsive or stuck right there.
    Did anyone experience the same problems I did? Is there a way to fix this error?



    I hope I don't have to bring the system to fix in person since I don't live in the States for now!

    Thanks!

    :)
     
    SpaceDefiner, Jul 6, 2014
    #1
  2. Xbox Live Messages from the OS! Improvement needed!

    Hey Microsoft,

    can we get an update which gives us the possibility to set the destination of the messages from the OS on the screen? I would prefer to have the messages on the top in the right corner of my screen, like I have while I'm playing GTA V. Would be nice and
    would stop unwanted situations like the message textures block your view on your life bar in a game or other HUD-Parts.

    Sincerly, a Xbox Fan The screen sometimes not responsive or showing unwanted messages when playing ;)
     
    DerUnbekannteLP, Jul 6, 2014
    #2
  3. Caddie Sharing

    So I need to have you all or some of my Xbox Live friends playing this game to obtain caddies? That would explain why the caddie share screen seems to non-responsive.
     
    Albert S Hood I, Jul 6, 2014
    #3
  4. WPAK
    WPAK Guest

    The screen sometimes not responsive or showing unwanted messages when playing

    Hi there,

    I personally don't think the system needs to be repaired or anything, it could just be a one time thing.

    Does this happen each time? And is the console connected to the internet while this happens?
     
    WPAK, Jul 7, 2014
    #4
  5. SpaceDefiner
    SpaceDefiner Guest
    Hi WPAK,

    It happens whenever I accidinelty pressed that "Start Button" when I play NBA 2k14. There will be a black screen coming out from the right side of the screen showing something like I mentioned! And when I press B-button to go back, it doesn't respond!

    I have also another problem I forgot to mention as a new gamer playing Xbox One! Everytime I turn on the console, I cannot proceed on anything unless I sign in with my Xbox Account that I registered! That never happens when I play Xbox 360 because I can
    log in with another use name that doesn't need to have internet access and saves itself to the hardware memory of the console!

    I've consulted this issue with a person working in the game shop I just visited, she told me in order to sign in and play game on Xbox One, there is no need to sign in with a Xbox account that requires internet connection!

    Do you have any idea of why I am not able to play if not signed in?

    Thank you very much!
     
    SpaceDefiner, Jul 8, 2014
    #5
  6. WPAK
    WPAK Guest
    Hi there,

    on the Xbox One you need to be signed in to an account to be able to use any features that is correct.

    But not all features require an xbox live connection.

    Does this only happen with one game? Or with other games too?

    Please also try a power cycle, to see if that helps:
    support.xbox.com/.../power-cycle-console
     
    WPAK, Jul 9, 2014
    #6
  7. SpaceDefiner
    SpaceDefiner Guest
    Hi WPAK,

    I haven't tried my Xbox One with another game just yet, but let's solve this problem one by one! Regarding the issue that when I press MENU button that a HELP screen shows up to the right, I am not able to close that HELP screen despite I press B button
    as the screen says! For example, when playing NBA 2k14, when I press that MENU button, the right side of the screen says " We couldn't open Help--Sorry about that. Help may have taken too long to open and stopped responding. Press B to go back, then try to
    Help again."

    The problem is, even I press the B button, the screen freezes there! This also happen when I am browsing Xbox home page when not playing the game!

    Do you know why it is like this??

    Thanks!
     
    SpaceDefiner, Jul 12, 2014
    #7
  8. WPAK
    WPAK Guest

    The screen sometimes not responsive or showing unwanted messages when playing

    Is your console connected to Xbox live when this happens?
     
  9. SpaceDefiner
    SpaceDefiner Guest
    Hi WPAK,

    It happens even when not connected to Xbox Live, happens to both situation..
     
    SpaceDefiner, Jul 13, 2014
    #9
  10. WPAK
    WPAK Guest
    Did you try the power cycle like I mentioned in my first response?
     
  11. SpaceDefiner
    SpaceDefiner Guest
    Hi WPAK,

    After trying Power Cycle, it does get better! I could close out that HELP screen by pressing B button as indicated by the screen. However, I don't know whether if this issue will happen again hereafter! I will be observing it for a few days. If that problem
    does not show up again, I will mark this thread as "ANSWERED." If the problem comes again, and the Power Cycle won't do the work, I will reply to you in this thread! Thank you so much!

    Regarding other issues I am experiencing with my Xbox One, I wil ask them in another thread since they are irrelevant to this topic! I hope you can come and see what my other problems are!
     
    SpaceDefiner, Oct 31, 2018
    #11
  12. WPAK Win User

    The screen sometimes not responsive or showing unwanted messages when playing

    Did you try the power cycle like I mentioned in my first response?
  13. SpaceDefiner Win User

    The screen sometimes not responsive or showing unwanted messages when playing

    Hi WPAK,

    I haven't tried my Xbox One with another game just yet, but let's solve this problem one by one! Regarding the issue that when I press MENU button that a HELP screen shows up to the right, I am not able to close that HELP screen despite I press B button
    as the screen says! For example, when playing NBA 2k14, when I press that MENU button, the right side of the screen says " We couldn't open Help--Sorry about that. Help may have taken too long to open and stopped responding. Press B to go back, then try to
    Help again."

    The problem is, even I press the B button, the screen freezes there! This also happen when I am browsing Xbox home page when not playing the game!

    Do you know why it is like this??

    Thanks!
  14. SpaceDefiner Win User

    The screen sometimes not responsive or showing unwanted messages when playing

    Hi WPAK,

    It happens whenever I accidinelty pressed that "Start Button" when I play NBA 2k14. There will be a black screen coming out from the right side of the screen showing something like I mentioned! And when I press B-button to go back, it doesn't respond!

    I have also another problem I forgot to mention as a new gamer playing Xbox One! Everytime I turn on the console, I cannot proceed on anything unless I sign in with my Xbox Account that I registered! That never happens when I play Xbox 360 because I can
    log in with another use name that doesn't need to have internet access and saves itself to the hardware memory of the console!

    I've consulted this issue with a person working in the game shop I just visited, she told me in order to sign in and play game on Xbox One, there is no need to sign in with a Xbox account that requires internet connection!

    Do you have any idea of why I am not able to play if not signed in?

    Thank you very much!
  15. WPAK Win User

    The screen sometimes not responsive or showing unwanted messages when playing

    Hi there,

    I personally don't think the system needs to be repaired or anything, it could just be a one time thing.

    Does this happen each time? And is the console connected to the internet while this happens?
  16. SpaceDefiner Win User

    The screen sometimes not responsive or showing unwanted messages when playing

    Hi WPAK,

    It happens even when not connected to Xbox Live, happens to both situation..
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The screen sometimes not responsive or showing unwanted messages when playing

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